Service / Reception Advisor

1 week ago

SuttonInAshfield, United Kingdom Hardwick Group of Companies Ltd Full time

As a Service Advisor you will always ensure the highest level of customer satisfaction and care for vehicle servicing and repair, must be welcoming, possess the ability to Listen, show empathy and understanding of the customer’s needs.

You are the principle point of contact for all customer communication while the vehicle is in our care and will have excellent communication and organisational skills to deal with customers face to face or over the phone, delivering an incredible experience to all, whether internal or external customers.

You need to be quick to identify the needs of the customers and opportunities to upsell and can work to tight timescales and thrive on the pressure of a busy service department.

Alongside your customer first attitude, you will maximise sales and maintain customer retention, representing the business with a positive attitude and professional appearance.

To be a success in this role, you will have:
Effective communication skills

Commitment to delivering customer excellence

A good standard of verbal and numerical reasoning

Computer literacy

A keen eye for detail

Previous experience in a Service Reception role would be advantageous but not essential

Main Responsibilities of the role
- Greeting visitors to the business and offering them help immediately, with assistance of other staff members where necessary. Advising customers on the best appropriate service for their requirements.
- Taking and directing telephone calls, diverting the customer to the correct department to deal with the customers enquiry.
- Create customer bookings, both external and internal, using the appropriate systems.
- Keep customers fully informed of progress and advise of extra work needed
- To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end)
- Scanning Paperwork into Management system and adding to the appropriate job.
- Liaising with suppliers to obtain parts prices and availability.
- Creating estimates for Service customers where required.
- Taking payments from Customers upon collection of their vehicle following PCIDSS guidelines.
- Dealing with Warranty Companies and Lease companies.
- Ordering Stock/Consumables.
- Cashing up & Closing Reception before leaving for the day.
- Provide Holiday cover for Reception when Service Manager is away from the business.

Hours of work Monday to Friday, 12:30 to 17:30, Alternate Saturday’s 08:00 - 13:00

This role will require you to work FULL TIME hours in the absence of the Service Manager 08:00 - 17:30 with 1 hour break.

**Benefits**:

- Guaranteed base salary
- Discounted repairs on your own vehicle
- Bonus Scheme
- Uniform provided
- 20 days per year plus 8 public / bank holidays - Part time employees accrue holiday entitlement on a pro rata basis based on contractual hours and their holiday may be calculated in hours.
- Company pension scheme

**Job Types**: Part-time, Permanent
Part-time hours: 27 per week

**Salary**: £7.50-£10.50 per hour

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
- Sick pay
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: One location

Reference ID: HMC SERVICE

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