Customer Service Advisor

1 week ago


SuttoninAshfield, United Kingdom AWD online Full time

Customer Service AdvisorJoin a friendly and professional team as a Customer Service Advisor providing exceptional service to customers while managing live orders and ensuring smooth communication across departments. If you’ve also worked in the following roles, we’d also like to hear from you: Customer Support Representative, Client Services Coordinator, Order Processor, Customer Account Executive, Sales Administrator, Customer Service Representative, Customer Support Advisor, Call Centre Agent, Contact Centre Agent. SALARY: Competitive Depending on Experience + BenefitsLOCATION: Sutton-in-Ashfield, Nottinghamshire, East MidlandsJOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor to support customers with their ongoing orders and ensure their satisfaction through proactive communication and efficient service. As a Customer Service Advisor you will act as the main point of contact, updating clients on delivery progress, liaising with internal teams, and maintaining accurate data within the ERP and CRM systems. The Customer Service Advisor will also play a key role in improving service performance by monitoring production timelines, resolving issues promptly, and maintaining professional standards throughout all communications. DUTIES Manage Customer Communications: Handle day-to-day customer interactions through email, phone, Teams calls, and customer portals. Update Order Status: Provide customers with regular updates on delivery and production progress. Order Administration: Input new RFQs and purchase orders into the ERP system accurately. Monitor Production: Track production progress and challenge any potential delays. Coordinate with Departments: Work closely with production and logistics to manage customer expectations. Maintain Records: Manage customer order books and ensure CRM data is accurate. Investigate Issues: Check ERP systems to verify order status and stock availability. Support Teams: Provide administrative support to other departments when required. Ensure Compliance: Follow all company health, safety, and security policies. Housekeeping: Maintain high housekeeping standards across the department. CANDIDATE REQUIREMENTS Proven experience in a customer service or administrative role within a manufacturing, logistics, or office environment. Excellent communication and interpersonal skills. Strong organisational and multitasking abilities. Experience using ERP or CRM systems. Confident in Microsoft Office applications (Word, Excel, Outlook). Ability to manage workload efficiently and work collaboratively with other teams. A proactive approach to problem-solving and customer satisfaction. Comply to the required Security standards mandated by the Company and its customers. HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13997 #J-18808-Ljbffr



  • Sutton-in-Ashfield, United Kingdom AWD Online Careers Full time

    Customer Service AdvisorJoin a friendly and professional team as a Customer Service Advisor providing exceptional service to customers while managing live orders and ensuring smooth communication across departments.If youve also worked in the following roles, wed also like to hear from you: Customer Support Representative, Client Services Coordinator, Order...


  • Sutton-In-Ashfield, United Kingdom Nicholas Howard Full time

    **Nicholas Howard Limited** are delighted to be recruiting on behalf of a client based in Sutton-in-Ashfield, who has a great opportunity for a Branch Customer Advisor. This role is part time, offering 21 hours over 3 days a week (Monday-Saturday). **Main tasks of the role**: - **Customer Services** - provide an excellent standard of customer service to...


  • Sutton-in-Ashfield, United Kingdom Halfords Full time

    Halfords Sutton In Ashfield, England, United Kingdom Join or sign in to find your next job Join to apply for the Customer Services Advisor role at Halfords This range is provided by Halfords. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Age 21+ £12.41 per hour Under 21 £10.20 per...

  • Customer Advisor

    2 weeks ago


    Sutton-In-Ashfield, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Weekends** **Part time - 14 hours per week** **3 Month fixed term contract** **Saturday and Sunday between the hours of 7.00am - 8.00pm** **£10.60 per hour** **Sutton-In-Ashfield** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools...


  • Sutton-In-Ashfield, United Kingdom Hardwick Group of Companies Ltd Full time

    As a Customer Service Advisor you will always ensure the highest level of customer satisfaction and care for vehicle servicing and repair, must be welcoming, possess the ability to Listen, show empathy and understanding of the customer’s needs. You are the principle point of contact for all customer communication while the vehicle is in our care and will...


  • Sutton-in-Ashfield, United Kingdom Ultimate Banking Ltd Full time

    Our client is highly customer focussed financial services provider based in the East Midlands who has recently enjoyed an enviable record of success thanks to their customer centric focus. They have an exciting opportunity for a Branch Customer Advisor to join their team on a permanent 28 hours per week basis, where you will be responsible for being the...

  • Customer Advisor

    20 hours ago


    Sutton-In-Ashfield, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - TradePoint** **Part time - 17 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£11.31 per hour** **B&Q Sutton-In-Ashfield** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools...

  • Daf Service Advisor

    2 weeks ago


    Sutton-In-Ashfield, United Kingdom Motus Commercials Full time

    Here at **Motus Commercials** we’re **proud** to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you’re going, Motus Commercials wants to be part of your future. Motus Commercials is...

  • Customer Sales Advisor

    19 hours ago


    Sutton-in-Ashfield, United Kingdom Halfords Full time

    Halfords, Sutton In Ashfield, England, United Kingdom Customer Sales Advisor Join to apply for the Customer Sales Advisor role at Halfords. Base pay range Age 21+ £12.21 per hour Under 21 £10.00 per hour Got a knack with customers? Ideally, you already have retail sales experience but if you’ve worked in another customer focused sales environment,...


  • Sutton-In-Ashfield, United Kingdom Available Car Limited Full time

    We are looking for a Customer Consultant to join our Team of experts. If you want to work for a market leader in the used car sales industry with a supportive team who will help you reach your potential, we have the opportunity for you. **Our Benefits**: - £23,000 per annum - 24 days holiday + bank holidays + Birthday off - “Available Anniversaries”...