Complaints & Compliments Officer

3 days ago


Salford, United Kingdom Liberty Full time

**Are you an experienced Complaints & Compliments Officer based in or near Salford? Are you looking to earn £28,350.00 per annum working 40 hours per week?**

**Join Liberty and make a real difference in the communities we serve**

**What We Offer**

- Work-Life Balance: 23 days annual leave + bank holidays, flexible working
- Health & Wellbeing: 24/7 GP access, mental health support, fitness programs
- Training & Growth: Ongoing professional development

**Your Role**

- First and main point of contact for tenants and customers in relation to complaints & compliments
- Ensure effective communication
- Focus on resolution of complaints within given timescales
- Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process
- Provide regular, accurate and timely reports
- Ensure all customer feedback is collated and that intelligent analytical approach is adopted

**What We Need**

- Good level of education
- Strong reception and administrative experience, along with excellent organisational skills
- You have experience of writing and presenting reports to a variety of audiences
- Competent with computerised database systems and analytical tasks
- Excellent customer service focus

**Why Liberty?**

We’re a diverse, supportive team committed to personal development, wellbeing, and continuous improvement.

**Closing Date: 19th December 2025 (may close early due to high demand



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