Executive Complaint Handler

1 day ago

Salford Quays, United Kingdom TalkTalk Full time

Who are TalkTalk?
- TalkTalk are the UK’s leading value for money connectivity provider. We believe that simple, affordable, reliable and fair fibre should be available to everyone.- The role- Effective complaint management is critical to customer satisfaction. This role manages high level complaints escalated internally and direct from social media, and the press. We take pride in providing a dedicated point of contact for customers, taking full accountability in resolving the issue and delivering fantastic customer service. A main purpose of this role is to ensure the Executive Complaint team continues to deliver outstanding customer service whilst supporting customers with their issues to aim for the most efficient complaint resolution.- This is your chance to make a difference, and great performance will take you far. It won’t always be easy, but it’s always exciting and it promises great opportunities for you, and our business, especially if you’re ready to stand for something.- Your responsibilities-
- Provide dedicated case management for customers and take full ownership of an issue to ensure to reach the right resolution as effectively as possible.
- Understand customers viewpoints and their experience.
- Identify the root cause of fault and aim to resolve both the fault and complaint as efficiently as possible.
- Act as the Voice of the Customer for all internal projects offering unique insights from a customers’ perspective.
- Ensure that we are compliant with all Regulatory and Legal requirements.- Key Skills required to be successful in the role:- Complaint/Case Management
- Excellent Customer Service using various channels.
- Stakeholder Management- Desirable:- Legal case management
- GDPR Knowledge- What can
- _we_ offer
- _you_?-
- Free TalkTalk broadband for all employees
- Electric car charging points available at our HQ.
- Heavily subsidised meals in the TalkTalk HQ Soapworks office in Salford.
- Access to the Perks at Work platform which gives you hundreds of discounts on high street brands.
- Flexible dynamic working is part of who we are at TalkTalk so please talk to us about how you like to work.As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.

  • Complaints Handler

    3 weeks ago

    Salford, United Kingdom Vermelo RPO Full time

    Location: Tunbridge Wells or Manchester (Hybrid working) We are seeking Complaints Handlers to join our Customer Relations Team. If you have strong Motor Claims Insurance or Complaints experience, we would love to hear from you. FCA knowledge is essential if you don’t have motor insurance experience. Why join us?We are a leading specialist in the UK motor...

  • Executive Complaint Handler

    7 days ago

    Salford, United Kingdom TalkTalk Full time

    The CEO Technical complaints team manages TalkTalk Consumer customers who have raised a complaint in relation to an ongoing fault with their service on any products supported by the Service Assurance Centre. These faults will be raised to the team via: -- CEO/CEO Exec Escalations - High Level Escalations - OR HLC/DSO Escalations - Repeat/Reopen tickets that...

  • Tertiary Medicine 2 Call Handler

    1 week ago

    Salford, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    The TM Call Handler/Administrator will be responsible for answering incoming calls from patients and other staff, answering inquiries and questions, handle complaints, troubleshoot problems and provide information. The TM Call Handler/Administrator will also be responsible for providing an appointment booking service to enable patients to cancel and rebook...

  • Corporate Account Executive

    5 days ago

    Salford Quays, United Kingdom Bupa Global Full time

    Corporate Account Executive **Job Description**: **Corporate Account Executive** **Salford Quays** **Permanent, Full time** **Salary is from £24K** **We make health happen.** Working in our support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter...

  • Customer Support Executive

    5 days ago

    Salford Quays, United Kingdom Bupa Full time

    Customer Support Executive Bupa Place, Salford Quays (M50 3SP) Permanent Starting at £22,000 per annum Full time - 37.5 hours/week Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where...

  • Dispute Resolution Executive

    2 weeks ago

    Salford, United Kingdom Shawbrook Bank Full time

    **The Opportunity** Shawbrook is a new type of specialist financial services company, combining the relentless focus on customer service and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complexproblems that unlock opportunity for its rapidly growing customer base of over...

  • Corporate Account Executive

    2 weeks ago

    Salford Quays, United Kingdom Bupa Full time

    **Corporate Account Executive** **Manchester (Salford Quays) M50 3SP** **Permanent, Full Time (37.5 hours)** **Hybrid Working Available once competent** **Salary £23,000** **Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive...

  • Part-time Customer Complaint Advisor

    3 days ago

    Salford, United Kingdom TalkTalk Full time

    Effective complaint management is critical to customer satisfaction. This role manages high level complaints escalated internally and direct from Social Media, Press & Legal sources. We take pride in providing a dedicated point of contact for customers, taking full accountability in resolving the issue and delivering fantastic customer service. How will I...

  • Senior Account Manager 9-12 Month Contracr

    5 days ago

    Salford Quays, United Kingdom AF Selection Full time

    This is an opening with a mid-sized, entrepreneurially led, fully integrated agency based on the outskirts of Manchester. They aren’t too big to get lost in the noise, but smaller amd considered with an impressive portfolio of national clients which willkeep pushing your development, and an outstanding reputation for staff retention and development. The...

  • Customer Relations Executive

    2 weeks ago

    Salford, United Kingdom Revolution Resourcing Full time

    **Revolution Resourcing is searching for Customer Relations Executives in Haywards Heath & Manchester.** Due to continued growth, our client, a leading financial services organisation is looking to recruit multiple Customer Relations Executives. This role is Monday - Friday, no weekends. Times on-site are 08:30 - 17:00 with hybrid working available of 2...