Relief Support Workers

**Introduction**:
**Project Description**:
This role is to provide cover to our projects based in Wrexham & Flintshire.

Glanrafon Emergency Bed Provision operates in Flintshire and provides emergency overnight accommodation for service users who would otherwise be sleeping rough that night. The service provides short term residential support with the aim of meeting individuals’ needs, which promote independence and lead to a sustainable move-on.

St John's is located in Wrexham and works with homeless men and women aged 18 and over. The service provides residential support with the aim of meeting individuals’ needs, which promote independence and lead to a sustainable move-on.

These projects are funded through the Supporting People Programme Grant and are required to meet the Welsh Government’s National Outcomes Framework. The Framework’s four main aims are:

- Promoting Personal and Community Safety
- Promoting Independence and Control
- Promoting Economic Progress and Financial Control
- Promoting Health and Wellbeing

**Purpose of Role**:
Our relief workers provide critical support to our projects, helping to cover short or long term planned and unplanned absences or gaps in our rotas. This helps ensure that we have high quality support in place for our service users at all times.

Sometimes this will be planned in advance, and at other times it may be at short notice to help cover a shift which has become unexpectedly available.

We take a flexible approach to relief work and there is no obligation on you to take shifts which are offered out if they're not convenient for you. This means you can work as much or as little as you like depending on the shifts available.

**If you would like any further information on this vacancy please make contact with Shian Thomas-Service Manager on 07525072106 or Paul Thorpe - Service Manager on 01978355155**

**No Agencies.**

**We do not accept unsolicited agency referrals for this position and do not consider any applicants, to have been introduced to us via agency.**

**Main Duties, Responsibilities and Person Profile**:
**Main Duties and Responsibilities**

**1. To provide support to the residents of the project.**

a. To ensure that Service Users are aware of the mission, aims and objectives, policies and procedures of the projects and the duties, responsibilities and obligations of staff.

b. To ensure that all Service Users are treated fairly and afforded equality of opportunity.

c. To manage referrals according to the procedures and eligibility criteria of the project.

e. To manage Service User presentation to the service with particular reference to:
f. Coordinating and carrying out risk assessments and facilitating access to the service.

g. Identifying the goals and aspirations of Service Users and developing action plans where appropriate.

i. Providing information, advice and guidance that enable Service users to make informed decisions about their needs and support.

j. Ensuring that Service Users have a means of expressing their views and that this expression receives appropriate consideration.

k. Actively involving Service Users in their support, and the delivery and development of services.

l. Making referrals to and liaising with relevant agencies and individuals with or on behalf of Service Users.

m. Coordinating and carrying out the reviewing of risk and support required in line with procedure.

n. Coordinating and carrying out the monitoring of Service User’s progress by assessing levels of control, understanding and involvement in working towards their goals.

o. Representing and advocating with/for Service Users.

p.To maintain accurate and up to date records of every aspect of Service Users’ issues and support according to procedure.

q. To ensure that the service standards set out in the organisational document ‘Great Expectations’ are met or exceeded.

**2. To supervise and mentor an allocated number of volunteers.**

a. To provide regular supervision to allocated volunteers in line with The Wallich Supervision Policy.

b. To mentor volunteers providing hands on experience in a safe environment.

c. To agree with volunteers any development needs and take appropriate measures to action these.

d. To monitor work done by volunteers and to ensure that duties and responsibilities are fulfilled and obligations are met.

e. To ensure that the volunteers have a consistent understanding of the mission, values, aims, objectives and policies and procedures of the project.

**3. To carry out the project’s housing management functions.**

a. To induct Service Users into project and provide and explain the required information.

b. To issue occupancy agreements in line with current legislation/procedure.

d. To monitor project activity, respond to emergencies according to situation and maintain appropriate records.

e.To facilitate residents’ house meetings.

f. To address and report maintenance issues in line with the Health and