Patient Pathway Assistant

1 week ago

Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

The post holder will be responsible for providing a comprehensive and patient orientated reception and booking service for the imaging/centralised booking office.
This is a multi-skilled role and the post holder will be expected to rotate on a regular basis between back office and front of house duties.
For those who will have a reception function this will require a high level of face to face contact involving meet and greet as well as the processing of requests/referrals at front of house. The post holder will be expected to work with some unsupervised periods of time and use their judgement to make immediate, patient related decisions as necessary.
The post holder will be required to liaise with a variety of clinic and non-clinical staff both inside and outside the trust to facilitate the effective and efficient management of waiting lists and appointment booking systems.
Please see the Job Description and Person Specification for further details.
Schedule and process all referrals / requests within defined timescales ensuring that all details are entered correctly on to relevant Trust information systems.
Ensure that patients are offered appointments within the statutory waiting times including urgent and cancer referrals.
Provide an efficient and friendly telephone services to patients, and other callers both internal and external to Trust.
Where required contact patients directly to offer, reschedule, cancel appointments or confirm attendance.
At reception deal face to face with patient and visitor enquiries relating to department matter and when necessary use judgment to deal with problems or seek further advice and assistance.
Where necessary advise ward staff of any patient preparation for forthcoming procedures and complete relevant check lists.
Ensure timely vetting of all referrals by appropriate clinician/health professional.
As required ascertain from patients, carers or ward staff any medical condition that may affect their appointment/admission.
Where necessary and after taking into account any medical condition book examinations requiring a “directly booked appointment” into appropriate slots according to type and availability.
Please see the Job Description and Person Specification for further details.

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