Service Administrator

2 weeks ago

Cardiff, United Kingdom Sinclair Group Full time

Are you a motivated, experienced automotive Service Administrator looking to work for an established motor retailer, supporting a fast-paced business by delivering a premium customer experience? If you are passionate about providing an exceptional level of customer service, then we are looking for you

**Job Title: Service Administrator**

**Location: Sinclair Van Centre Cardiff**
**Contract Type: Permanent / Full-time**
**Hours of work: 40 hours a week**
**Position Pays: Competitive**
**The Opportunity**

Sinclair Motor Group are seeking a Service Administrator to join their Volkswagen Van Centre aftersales department. Working alongside an experienced service department, this stimulating role will require you to provide administrative support to customers and colleagues alike. You will facilitate the flow of work to and from the workshop by raising job cards and invoices, whilst supporting the front-of-house Service Advisors with any administrative tasks related to our customers service accounts.

**Day to day, you will**:
*
Ensure the accurate and timely completion of all department administration
- Contribute to a department marketing strategy to promote all products and services
- Plan ahead and manage time carefully to ensure all tasks are achieved and completed
- Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers and external representatives.
- Remain professional, calm and positive at all times.
- Assess own performance and effectiveness and undertake personal development activities.

**More about you**:

- Ideally you will have a background in an administrator role
- Experience within a dealership would be preferable
- A solid understanding of Kerridge would be an advantage
- Educated to A Level equivalent within Business Studies would also be advantageous

**What’s in it for you?**

*
30 days annual leave per year (including bank holidays) that will increase with length of service
- Birthday day off
- Manufacturing specific training along with inhouse training
- Contributory Pension Scheme
- Staff discounted parts and servicing plus a free MOT every year
- Recognition of length of service at 5,10,20,30 & 40 years anniversary
- Life Assurance (death in service benefit) *
- Staff Car Scheme*
- Colleague Referral Scheme / Customer Referral Schemes
- Cycle to Work Scheme
- Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders
- Sinclair Foundation - charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
- Development opportunities within the Sinclair Group

**Job Type**: Permanent

**Salary**: £22,800.00-£23,000.00 per year

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