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Medical Receptionist
2 weeks ago
**Job Title**:
Medical Receptionist
**Responsible to**:
Office Manager / Deputy Practice Manager
**Hours**
11am to 7pm two days a week, and 8.30am to 4.30 one day a week
**Pay**
£10.30 per hour
**Main Duties and Responsibilities**
Act as first point of contact for patients to facilitate their access to the range of services provided by the Practice and where appropriate signpost them to the wider healthcare system.
Answer the telephone to patients and other callers.
Greet, assist and direct patients and visitors to the Practice
Co-ordinate the flow of communication between clinicians and patients during the working day. Ensure that messages are accurately delivered to the appropriate person
Pro-actively invite patients to attend appointments, check-up or regular long-term condition clinics as appropriate.
Provide patients with appointment slots that, to the greatest extent possible, meet their needs and optimise the use of clinical time in accordance with practice policies.
Actively promote services to patients and facilitate their access to them.
Ensure patient contacts by phone or in person are accurately recorded on the system so that other members of the team have a complete picture of a patients status if they are dealing with them in future.
Provide support to other members of the team as appropriate
Processing requests for medication and resolving queries in line with protocol.
Participate in team meetings and contribute ideas for improving how we provide care
General administration to support the smooth running of the practice.
**Job Title**:
Medical Receptionist
**Recruiter**:
Practice Manager
**Qualifications **Essential**:
Good standard of general education
**Experience **Essential**:
Experience in a customer service role
Knowledge of how to handle and manage personal sensitive data in accordance with General Data Protection Regulations
**Skills **Essential**:
Good level of numeracy and literacy
Excellent communication skills (Written and Oral)
Clear & polite manner in face-to-face and phone contact
Ability to plan and organise around priorities and work to complete multiple tasks to strict deadlines
Effective problem solving skills
Good interpersonal skills: especially influencing and empathic listening
**Behaviours **Essential**:
Smart, polite and confident
A desire to develop and improve
Remain calm under pressure
Accept and easily adapt to change
Uses initiative to resolve problems
Effective and supportive performer in a team setting
Self-motivated
Flexible
Discreet and tactful
Work Remotely
- No
**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 30 per week
**Salary**: From £10.30 per hour
**Benefits**:
- On-site parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
