Digital Installation Engineer

Our Commercial family is growing. If you are a looking for that game-changing opportunity to add real purpose and positivity to your career, we want to hear from you.

We currently have a vacancy for a Digital Installation Engineer to join our MPS / Smart Tech team in our Managed Print Services division. Commercial MPS is about much more than managing print: We are leading the way with digitisation and automation technologythat help to untangle people from time-consuming manual tasks.

**So what do you need to do?**

Our Smart Tech\Photocopier\Printer Installation Engineer will bevbased out of our Cheltenham head office and will be client facing for a variety of customers throughout the UK and occasionally Ireland. The position holder will report directly to the Installation& Operations Manager.

**You will**:

- Deliver, install, collect, and relocate various Smart Technology and Managed Print products including digital display signage, digital smart thermometers, metal work from digital displays, printers/photocopiers and many other tech products to clients acrossthe country and occasionally Ireland
- Install TV bracketry/framework onto walls using tools provided
- Provide cover for the workshop engineer by setting up & configuring Smart Tech products and printers as and when instructed by your line manager
- Follow the paperwork and daily schedule provided by your line manager
- Ensure equipment returns forms and delivery notes are scanned in at the end of each day
- Carry out site surveys as and when instructed by your line manager
- Assist the support team with service related visits, including onsite trouble shooting where required
- Produce training guides and videos for end users where and when appropriate utilising products within Commercial HQ
- Provide training to end users on the hardware, maintenance, and software where applicable
- Complete van checks weekly and ensure you always have the relevant tools and equipment on board, if any issues are found or equipment is needed please this must be reported to your line manager

**About you**:

- Basic knowledge of computing and networking (to the job will require you to be able to network and setup scanning on multi-functional printers, download and install print drivers and have the ability to build and upload software onto mini PC’s etc - trainingcan be provided but a good basic understanding will be needed)
- Proven experience in configuration, building and dismantling of technology products or worked in an IT/Engineering environment
- AV experience advantageous but not essential
- The ability to install products utilising tools provided i.e. power drill etc
- To be able to follow safety procedures at all times, working carefully and with great attention to detail
- Exceptional customer service and communication skills
- Experience of working in a fast paced environment
- The ability to work as part of team and individually
- Enthusiasm and self-motivation
- Able to work under pressure with excellent time management skills
- The ability to manage a busy workload and to prioritise

**You will also have**:

- A full UK driving licence and ability to drive a van up to 3.5t
- Willing to work overtime where workload deems necessary (time and half in the week, double time if any weekend work is required)
- Willing to work evenings if and when workload requires
- Must be able to stay away where logístically needed with 3-5 days’ notice

**In return you can expect**:

- A competitive salary of £25,000
- Generous holiday allowance of 25 days plus bank holidays, increasing to 29 days with length of service
- Bonus scheme of £3,000 (paid quarterly upon achievement of KPI’s)
- A life assurance scheme. It’s not a topic we like to think too much about, but we feel it’s important to offer protection for our employees and their families. If the worst possible thing happens, our scheme offers a payment equivalent to four times yourannual salary
- Access to free confidential support through our Employee Assistance programme
- A chance to earn extra money if we hire your friends or family with our employee referral programme
- A chance to join initiatives that help our planet. Sustainability is at the heart of everything we do and as such we have a number of initiatives to help you play your part; including a company contributory carbon offsetting scheme, an electric vehiclepurchase scheme and electric car charging points at Commercial House, Cheltenham.
- Free fruit delivered to our offices each day to keep you fit and health and a state-of-the-art coffee machine to help set you up for the day
- Looking for a little extra? You get a paid day off for doing charity or volunteering work and you might even get a treat on your birthday and work anniversary
- Regular 1-2-1 meetings and development reviews to help you reach your full potential while feeling truly valued and appreciated for the work that you do
- A vibrant staff community with fun perks and corporate social responsibility events
- Other benefits such as cycle to work scheme, pension contributions, flexi-time scheme, and more

**Diversity & Inclusion