Installation Administrator

**The Company Mission Statement**:
A&E Fire & Security is proud to strive to be the leading service provider for all Fire Prevention and Security Systems. **Passionate** for achieving an outstanding level of performance by listening to our customer and **understanding** their unique requirements and providing **deliverable** solutions that exceed their expectations.

Our goal is to always make our customer feel they are receiving our personal attention at all times regardless of project size or service requirement. Whether commercial or residential, each customer must feel that we are always **reliable**, honest and **on hand** whenever they require our services or advice.

Job satisfaction is very important for employees and owners and we will create a work environment that is enjoyable and profitable to all.

**Background**:
We are a local, family run and well-established company, founded in 1965 who have continued to provide full 24-hour, 365 days a year support to businesses throughout the Midlands, South West and South Wales.

With approximately 75 directly employed fire and security specialists, we have your needs covered. Whilst sizeable enough to successfully manage large contracts we are small enough to provide you with the personal touch that is sometimes lacking in the larger national companies.

Established in 1965 by Graham Stallard and we are proud of our growth to become the reputable, experienced and independent company that we are now. Our track record of customer service and quality is proven by our long standing customer relationships that we are delighted to have kept and developed since our founding. It is extremely important to us to provide a service that protects you and your organisation, property, colleagues, friends and family from the devastating effects of fire. You shouldn’t expect anything less from a professional safety company.

**The role **as the **Installation Administrator** you will:

- Provide administration support to the Installation Manager to assist with the day-to-day operations of the installation team.
- Assist the Installation Manager with coordinating the paperwork, processes and process of all installation jobs to ensure timely creation of project completion paperwork and invoicing.
- Organisation and record keeping for all materials used for installation works.
- Be efficient and effective dealing with all customer enquiries in a professional and timely manner.
- Support the Installation Manager to coordinate the engineers’ diaries using clear and concise communication to ensure that scheduling and booking of engineer installation projects meets contractual requirements.
- Ensure all documentation and paperwork is processed, invoiced and filed correctly.
- Coordinate all onsite Health and Safety requirements of the Installation Team.
- Report to, provide support for and deliver data for statistical analysis of engineering activities to the Installation Manager.
- Generating weekly reports to provide an overview of the installation teams operation.
- Updating the installation project tracker to monitor project timekeeping and profit.
- Assist the Installation Manager with the updating of invoice trackers.
- Support the installation team to maximise revenue and secure opportunities by assisting in installation sales, quotations and designs to Project Surveyor and Installations Manager.
- Coordinate materials reports with Installation Manager.
- Coordinate customer feedback and report on all installation projects.
- Assist with scheduling and arranging Quality Audits on Engineers work.
- Writing up Risk Assessment and Method Statements to adhere to site specific Health and Safety requirements.
- Writing up commissioning certification following new installations.
- Requesting and reporting customer feedback.
- Assisting the Installation Manager with creating illustrator drawings.

**Key Attributes**:
You will be a proactive multitasker with excellent organisational skills. You will have an attention to the finer details with the ability to work well as part of a team, with a proven track record in a busy customer service focused environment.

You will have the ability to communicate effectively with colleagues, customers and manufacturers and uphold a flexible approach to your role.

Ideally you will be a graduate with a relevant degree or higher education qualification and/or must be familiar with working in a busy, “quick response” environment with the assurance of being a reliable and assertive member of our busy operational team.

Our client understand that it is the people that create a great company and fantastic working environment. As such, our new team member will be zealous, passionate and friendly with an over-riding sense of professionalism and responsibility.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£25,000.00 per year

Schedule:

- Monday to Friday

Work Location: One location