First Class Customer Host
1 week ago
We are proud to be **One Team** at East Midlands Railway (EMR). We are passionate about **keeping people safe, delighting our customers**, **doing the right thing**and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the On Train Customer Service team make a crucial contribution to this.
Nine times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.
** We have an outstanding opportunity to join #TeamEMR as a First-Class Customer Host based at London St Pancras**
As a First Class Customer Host, you’ll be at the very heart of our on-board team, creating a warm, welcoming atmosphere and delivering truly memorable service to every customer.
From answering questions and serving delicious meals and drinks, to making sure the carriage is spotless and comfortable, you’ll play a key role in making every journey feel extra special.
**What are we looking for?**
We’re looking for friendly, hardworking people who love making others smile. You’ll bring a positive attitude, a professional approach, and the confidence to handle whatever the day brings.
Polite, reliable, and resilient you’ll understand that great service is all about the little things, and your personality will help bring our First-Class experience to life.
At East Midlands Railway, we want every customer to step off the train feeling like their day was made better by you. If you're passionate about people and ready to go the extra mile, we’d love to welcome you aboard.
The role requires shift work based on a rota to provide customer service throughout the whole day, this could be on the first train in the morning or the last train at night so you will need to be flexible and it will include weekend work.
As well as a competitive salary, we’ll also offer you:
- Excellent Railway Pension scheme
- Free travel on East Midlands Railway and Train Operating Companies under Transport UK Group & LNER
- Friends and Family discounted Tickets on the EMR Network
- 75% discount on National Travel (inc partner and dependants)
- Various training opportunities
- and many more- Share:
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