HR Shared Service Administrator

**HR Shared Service Administrator (3-month, Full-time FTC)**:
**Job Introduction**:
Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff

**Rewards and benefits**

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.
- Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working
- Generous annual leave that increases with length of service
- Up to five paid volunteering days - from beach cleans to co-ordinating food and clothing donations
- Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies
- Defined pension contribution scheme
- Generous bonus and/or commission scheme
- Enviable team member discount including sale previews and double discount days
- Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment
- Subsidised gym memberships
- Annual travel pass and cycle-to-work schemes
- A sustainable car salary sacrifice scheme
- Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members
- Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance
- Access to a wide range of training programmes to help your career development

Read on to find out how you can play your part in Reinventing Retail

**Role Responsibility**:
Are you looking for an Admin role that gives you the chance to work for one of the World’s most iconic department stores? Looking for a company that wants to help further your career as well as provide you with an exciting, inspiring and fun place to work?

If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for

**A bit about the role**:
**As our HR Shared Services Administrator, you will play a pivotal role in supporting the full team member lifecycle by providing excellent customer service to all stakeholders including collaborating with the HR Specialist teams to provide insights, enabling problem solving and seeking solutions, and provide predictive capability to business leaders on HR solutions. HR Shared Services advocates and improves Line Manager development through the continued sharing of knowledge of the self-service strategy.**:
As our **HR Shared Services Administrator,** you will:

- Work with the HR Shared Services Manager and HR Shared Services Adminstration model to deliver an efficient HR administration service to all Selfridges sites and to ensure excellence in customer service
- Produce and send out offer packs, including offer letters and contracts to all new joiners in the business
- Management of the full worker life cycle - from staffing to compensation - using the HR management system - Workday. Including:

- Modify and create organisational structures
- Support and review of the job change business processes
- Password re-set
- Daily management of the HR Shared Services Workday inbox
- Send out new contracts where an amendment has been received
- Take up references for all new joiners and respond to reference requests from other third parties, communicating with the HR team promptly where references may not be satisfactory
- Be aware of SLA targets and audit requirements for HR administration services and to ensure that these are met through regular communication with the HR Admin Team Leader and HR Admin Manager
- Management and administration of the Healthcare benefits scheme
- Make best use of all IT systems to deliver an excellent service, identifying and communicating improvements where necessary
- Administering the refer a friend scheme
- Produce and distribute reports
- Provide general administrative support to the wider team
- On occasion, travel to our London and Regional stores may be required.
- Experience within a fast paced working environment essential
- Knowledge and experience in Workday is essential
- Strong customer service skills are esse