Property Management Customer Operative

2 weeks ago

North London, United Kingdom Add Property Full time

We are looking to recruit a **Property Management Customer Operative. **Join a market leading Property Management company, renowned for excellence and forward-thinking ways of integrating tech to create a seamless experience for clients and customers. This exciting opportunity offers an unmatched route of career progression, and a great family feel working environment

**What You Can Expect**
- Location - North Londo
- Salary - Up to £29,000
- Work Type - Permanent

The **Property Management Customer Operative** is responsible for managing the day-to-day customer service routines associated with the developments under management. This includes ensuring the highest quality of service, aligned with management contracts, leases, service level agreements, or other relevant standards.

**Main Responsibilities as a Property Management Customer Operative**

**Customer Service**
- Support ongoing customer service processes to ensure tickets, queries, contracts, and risk management tasks are handled efficiently and promptly.

**Contract Management**
- Assist in the management of development-related contracts, ensuring appropriate tendering, implementation, and follow-up of any actions using internal systems.

**Risk Management**
- Support the risk management processes for developments by: Ensuring timely updates to internal systems, Closing out actions with full resolution.

**Support Tickets and Customer Queries**
- Manage, allocate, and respond to incoming customer and contractor correspondence across multiple communication channels.

**Responsibilities include but are not limited to**:

- Resolving financial queries from customers or contractors.
- Reviewing and completing legal documentation.
- Liaising with key stakeholders such as clients, outgoing agents, and internal teams.
- Ensuring customers are responded to promptly, with professionalism, empathy, and attention to detail.
- Enhancing the customer experience through effective query management and correspondence handling.
- Updating databases and tracking systems accurately and efficiently.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Adprop1

**Job Type**: Permanent

Pay: Up to £29,000.00 per year

Work Location: In person

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