1st Line Service Desk Engineer
2 weeks ago
Pleased to be working with an ambitious Law Firm with operations in East Anglia that are looking for a 1st Line Support Technician to join them on a permanent basis.
This role will be based out of the Ipswich office and will require you to work full-time onsite.
You'll be joining the Service Desk Team within a wider IT Team which is responsible for all aspects of IT across the business covering, User Support, Infrastructure, Network, Security, Data and Development.
Job duties include.
- Providing a punctual and available 1st contact to our users requiring support
- Accuracy of Data used to define, troubleshoot and close tickets passed through the ticketing system
- Providing great customer service in a friendly, professional and easy to understand manner, breaking down the technical jargon
- Assiting and supporting apprentices within the team
- Contributing to the overall success of the IT Team
You'll have previous experience working within an IT Service Desk Team with knowledge around:
- Experince working within an IT Service Desk
- Microsoft Technologies e.g Active Directory, Office 2016, 2019, O365
- ITIL Foundation
- IT troubleshooting skills
- Excellent communication skills
- Ability to work under pressure and to meet deadlines
- A highly customer service focused mind-set
- Effective team-player
- A commitment to ongoing development.
This business has a wide range of benefits which includes:
- 25 days holiday
- Private Healthcare
- Staff profit share
- Gym membership
- Electric car scheme
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