Current jobs related to First Contact Advisor - Wrexham - Wrexham County Borough Council

  • First Contact Advisor

    1 week ago

    Wrexham, United Kingdom Wrexham County Borough Council Full time

    **Description**: FIRST CONTACT ADVISOR G04 £25,583 - £25,989 37 hours per week - Permanent An exciting opportunity has arisen for a First Contact Advisor to join the All Age Disability Team. The post holder will gather information to ensure accurate and appropriate referrals/ enquiries to the team, provide basic information and advice and accurately...

  • First Contact Advisor X 2

    1 week ago

    Wrexham, United Kingdom Wrexham County Borough Council Full time

    **Description**: G04 £21,189 - £21,575 per annum 37 hours per week - Job Share opportunity will be considered The post(s) will be located within the Single Point of Access Team, Adult Social Care Department, comprising of Social Workers, Occupational Therapists, Social Care Assessors and access to Third Sector agencies, based in the newly re-furbished...

  • Contact Centre Advisor

    1 week ago

    Wrexham, United Kingdom Lindop Toyota Full time

    Lindop Toyota, is a family run business, which has been established in the local community for over 50 years. We aim to be the Best Retailer in Town and are looking for someone who will deliver the BRiT Experience to our customers. If you are a customer-focused individual and enjoy speaking with people, then you could be the person that we are looking...

  • Customer Advisor

    1 week ago

    Wrexham, United Kingdom Wrexham County Borough Council Full time

    **Description**: **Customer Advisor** **G05 £26,403 - £27,254** **Are you committed to providing a modern, customer focused service?** Do you have the skills to provide the highest level of customer service at all times and believe in treating everyone as an individual? Do you have experience of being the first point of contact for clients, able to deal...

  • HR Advisor

    3 days ago

    Wrexham, United Kingdom hays-gcj-v4-pd-online Full time

    Your newpanyYou’ll be joining a leading UK-based manufacturer in Wrexham. Thepany operates from a modern facility, employing a large and diverse workforce. The site is known for itsmitment to quality, innovation, and sustainability, and plays a key role in the organisation’s national operations. Currently seeking a HR Advisor to join them on a permanent...

  • HRsc Advisor

    1 week ago

    Wrexham, United Kingdom Wrexham County Borough Council Full time

    **Description**: Employment Services - HRSC Advisor Grade 05 £24294 - £25,119 Full Time Permanent To be part of the HR & OD team to undertake a comprehensive range of human resources activities within the Employment Services service centre. To act as the first point of contact for hr enquiries on a range of HR policies and procedures from employees,...

  • HR Advisor

    2 weeks ago

    Wrexham, United Kingdom Page Personnel HR Full time

    Page Personnel are currently partnering with an award winning manufacturing and production business, based in Wrexham, who are looking to recruit a talented HR Advisor to join their growing team. Reporting into the HR Business Partner, you will be responsiblefor providing advice to Line Managers on a wide range of HR related matters **Client Details** This...

  • Service Advisor

    2 days ago

    Wrexham, United Kingdom Richard Abson Group Full time

    **Role - Service Advisor / Service Receptionist Salary - £22,000 basic OTE £28,000 Location - Wrexham **Richard Abson Group are helping a car dealership in Wrexham to find an experienced and quality Service Advisor / Service Receptionist. The business a well-known and reputable dealership in the area, working with several brands. They’re offering...

  • Payroll Advisor

    3 days ago

    Wrexham, United Kingdom Wrexham County Borough Council Full time

    **Description**: Employment Services - Payroll Advisor G05 £26,403 - £27,254 Permanent - Full Time To be part of the HR & OD team to undertake payroll activities within the service centre. To act as the first point of contact for payroll enquiries from employees, managers and Headteachers. To liaise with colleagues responsible for employee transactional...

  • Customer Service Advisor

    1 week ago

    Wrexham, United Kingdom Wrexham County Borough Council Full time

    **Description**: Customer services advisor G05 £26,403 - £27,254 Are you committed to providing a modern, customer focused service? Do you have the skills to provide the highest level of customer service at all times and believe in treating everyone as an individual? Do you have experience of being the first point of contact for clients, able to deal...

First Contact Advisor

2 weeks ago

Wrexham, United Kingdom Wrexham County Borough Council Full time

**Description**:
G04, £21,189 - £21,575 per annum

Single Point of Access Team, Adult Social Care

(37 hours per week - Job Share opportunity will be considered)

The post will be located within the Single Point of Access Team, Adult Social Care Department, comprising of Social Workers, Occupational Therapists, Social Care Assessors and access to Third Sector agencies, based in the newly re-furbished Crown Buildings, Chester Street, Wrexham.

As a First Contact Advisor (FCA) you will be part of a multi-professional, supportive and motivated team dedicated to providing a service to people who contact Wrexham adult social services for information, advice or assistance. As a first contact advisor you will listen to the individual to get an understanding of what is important to them, provide bespoke, targeted information and advice and identify when someone will need a more detailed assessment by wider members of the team. This is known as a “What Matters” conversation where you identify outcomes for the individual.

Wrexham CBC Single Point of Access for adults has strong working links with the Wrexham Wellbeing Hub and a wide range of internal and external services and organisations and when a person makes contact with us they can be sure of gaining the information, advice or assistance they need.

The role of an FCA is one that demands excellent listening skills and a desire to support people to find solutions that supports their independence. You will be highly organised and able to respond effectively to challenging situations, be able to work at pace and be focused on solving problems maintaining a positive approach in all conversations by adopting a “strengths based” approach in line with the Social Services and Wellbeing (Wales) Act.

There will be new challenges every day and you will need to be resilient and focused on solving problems. In return you will be supported to attend training and development opportunities and will be in regular contact with a whole range of services and organisations to ensure you are able to provide “What Matters” to the person.

You will have the opportunity to make a real difference to people’s lives and be in a role where you will gain all the support and training you need, including daily management support and benefit from excellent terms and conditions. The role requires data inputting and therefore computer skills will be an advantage, systems training will be provided.

The Department has recently introduced a ‘Grow Your Own’ programme which gives employees the opportunity to work towards gaining a Social Care Assessor, Social Work or Occupational Therapist qualification.