First Contact Advisor X 2

2 weeks ago

Wrexham, United Kingdom Wrexham County Borough Council Full time

**Description**:
G04 £21,189 - £21,575 per annum

37 hours per week - Job Share opportunity will be considered

The post(s) will be located within the Single Point of Access Team, Adult Social Care Department, comprising of Social Workers, Occupational Therapists, Social Care Assessors and access to Third Sector agencies, based in the newly re-furbished Crown Buildings, Chester Street, Wrexham.

As a First Contact Advisor (FCA) you will be part of a multi-professional, supportive and motivated team dedicated to providing a service to people who contact Wrexham adult social services for information, advice or assistance. As a first contact advisor you will listen to the individual to get an understanding of what is important to them, provide bespoke, targeted information and advice and identify when someone will need a more detailed assessment by wider members of the team. This is known as a “What Matters” conversation where you identify outcomes for the individual.

Wrexham CBC Single Point of Access for adults has strong working links with the Wrexham Wellbeing Hub and a wide range of internal and external services and organisations and when a person makes contact with us they can be sure of gaining the information, advice or assistance they need.

The role of an FCA is one that demands excellent listening skills and a desire to support people to find solutions that supports their independence. You will be highly organised and able to respond effectively to challenging situations, be able to work at pace and be focused on solving problems maintaining a positive approach in all conversations by adopting a “strengths based” approach in line with the Social Services and Wellbeing (Wales) Act.

There will be new challenges every day and you will need to be resilient and focused on solving problems. In return you will be supported to attend training and development opportunities and will be in regular contact with a whole range of services and organisations to ensure you are able to provide “What Matters” to the person.

You will have the opportunity to make a real difference to people’s lives and be in a role where you will gain all the support and training you need, including daily management support and benefit from excellent terms and conditions. The role requires data inputting and therefore computer skills will be an advantage, systems training will be provided.

The Department has recently introduced a ‘Grow Your Own’ programme which gives employees the opportunity to work towards gaining a Social Care Assessor, Social Work or Occupational Therapist qualification.

An Enhanced DBS is required for this position.

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