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Area Support Officer

2 weeks ago

Cardiff, United Kingdom OCS Group Full time

**About The Company**:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - **Trust, Respect, Unity, and Empowerment**.

**About The Role**:
**SHIFT PATTERN -**Relief role variable shifts across days, nights and weekends

The Area Support Officer provides flexible and reliable support across various client sites within a designated area, ensuring that high standards of security and customer service are consistently delivered. This role is ideal for someone adaptable, with strong problem-solving skills, and committed to maintaining safety and security across different environments.

**Key Responsibilities**
- Provide short
- and long-term cover for absences, vacancies, or special events at client sites.
- Deliver high-quality security services, including:

- Access and egress control.
- Patrolling and monitoring premises to ensure safety.
- Conducting thorough searches of individuals and vehicles where required.
- Responding promptly to alarms and incidents.
- Perform detailed incident reporting, ensuring all documentation is accurate and submitted on time.
- Operate and monitor security equipment such as CCTV, access control systems, and alarm systems.
- Ensure compliance with site-specific procedures and company policies.

**Customer and Stakeholder Engagement**
- Build positive relationships with clients, staff, and visitors by providing professional support and assistance.
- Act as the main point of contact for security concerns at the assigned site during shifts.
- Ensure any client issues are escalated appropriately and resolved effectively.

**Support Functions**
- Provide training, mentoring, and guidance to new security personnel as required.
- Adapt quickly to site-specific protocols and expectations, maintaining professionalism in diverse settings.
- You must be flexible and welcome to change at short notice.

**About You**
- Essential Requirements
- Valid SIA License - Door Supervisor (DS) or Security Guard (SG) required.
- Full UK Driving License with access to a reliable vehicle.
- Proven experience in a security role, with knowledge of security operations and best practices.
- Strong written and verbal communication skills for incident reporting and client interactions.
- Exceptional adaptability and flexibility to cover various shifts, locations, and environments.
- Excellent problem-solving abilities and the capacity to remain calm in emergencies.

**Key Details**
- Contract Type: Full-Time/Part-Time/Flexible.
- Working Hours: Varied, including days, nights, and weekends, depending on site requirements.
- Opportunities for training and career development.
- Ongoing training and opportunities for professional development.
- A supportive and inclusive workplace where your contributions are valued.
- The chance to play a critical role in maintaining security for our clients.

**How to Apply**: