Welcome & Service Assistant X 2

1 day ago

East Sussex, United Kingdom National Trust Full time

Summary Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.

This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’dgive you as much notice of this as possible.

What it's like to work here Red-brick fronted house with literary associations - both Henry James and E. F. Benson lived here.

Lamb House has a walled garden, one of the largest gardens in the old town of Rye; it was designed as we see it today by a friend of Henry James called Alfred Parsons.Find roses, lilies, spring bulbs and many herbaceous varieties bordering the lawn whichensure continuous colour and interest throughout the year.Also to be found in the garden are the graves of James’ much loved dogs. The garden is a tranquil contrast to the busy streets of the town in the summer and sitting beside the pond one can fully understandwhy James had such affection for his garden. Today the garden is a refuge for visitors and local people alike.

What you'll be doing It’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day. You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit.You’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. You'll be using your creativity and communication skills to inspire customers and will be the friendly face of the National Trust.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent. You’ll assist in welcoming visitors to the historic watermill and checking them in for any pre-booked experiences.
- **Please read the role profile attached for more information.** Who we're looking for
- Can demonstrate an empathetic, understanding and adaptable approach to different people’s needs, with a passion to deliver the highest standards of customer care.
- Proven experience of working to measurable targets
- Good team worker
- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property
- Skilled listener with great people skills
- Strong written and verbal communication skills
- Well organised and able to work with minimum supervision
The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you - and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.

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