Welcome & Service Assistant

As the public face of Flatford, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

**Salary**:£12.75 per hour

**Duration**:Fixed Term Contract until 5 October 2025

**Hours**:This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible.

You'll be working regular weekend days, as well as bank holidays and days in the week. The number of days worked per week will vary from 1 to 3, depending on the time of year and team commitments.

**Interview date**:Thursday 22nd May

What it's like to work here:Reporting to the Welcome Manager, you’ll be part of a team of 7 Welcome and Service Assistants. You will also work with colleagues in the outdoor, retail and food and beverage departments as necessary. You'll be working in the open air and be based in our Welcome Hut in the car park, but may work across the site as necessary. Flatford is a large site and so you can expect to work in other areas too, such as our overflow car park and Bridge Cottage.

Flatford is the destination for thousands of visitors each year, ranging from local dog walkers to international tourists. People are drawn to the beautiful scenery and the connections to the famous artist John Constable.

What you'll be doing:Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, including programming and events.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking forWe'd love to hear from you if you are:

- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (until 05/10/25)