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Experienced Admin Assistant

2 weeks ago

Sheffield, United Kingdom Heatlink Client Services Full time

This is a “front of house” position. We are looking for someone who will answer incoming calls and handle accordingly. If you thrive on providing excellent customer service and enjoy being on the phone, this could be the perfect role for you.

The working hours are 9am-5:00pm, Monday to Friday.

**Key responsibilities**:

- Provide fast and efficient client service and maintain the highest level of client satisfaction.
- Respond promptly to internal and external client queries, ensuring compliance of Company policies and procedures.
- Answer the telephone within specific time and in a professional manner.
- Assist with the taking of telephone payments from our customers.
- Liaise in a professional manner with other members of staff.
- Assist the accounts department where necessary with small tasks when workload allows.

**Required skills and experience**:

- Excellent written and verbal communication skills in English
- Team player
- High attention to detail
- Strong administration and PC skills (Microsoft Word and Excel packages + Sage Accounting)
- Passion for providing excellent customer service
- Experience in a client service environment
- A full driving licence

**Experience**:

- 2 year preferred, but full training will be given.

**Salary**: £19,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Sheffield: reliably commute or plan to relocate before starting work (required)