Customer Care Coordinator

15 hours ago

Norwich, United Kingdom Wheatstone Solutions Ltd Full time

**Customer Care Coordinator - £26,000 - Norwich - Permanent**

**Introduction**

A new permanent opportunity has arisen for a Customer Care Coordinator to join my client, a House Builder, based in the Norwich area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.

**The Role**:

- Reporting to the Head of department you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
- Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
- Provide support and advice to sub-contractors.
- Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.
- Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client.

**Key Skills**:

- Customer Service experience within the House Building/Construction/Maintenance Contractor industry.
- Excellent communication skills
- Excellent attention to detail

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£26,000.00 per year

Additional pay:

- Yearly bonus

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Coordinator/Scheduler/Facilities: 2 years (required)
- Customer service: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: WS2072

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