Sales Coordinator

**Job Title**: Sales Coordinator

**Company**: EGI Ltd

**Location**: Market Harborough, Office Based

**About Us**:
EGI is a fast-growing, ambitious international business and we are a renowned and trusted provider of bespoke, innovative, quality products and solutions for businesses across Europe and the UK. We have confidently become leading specialists in researching, designing, testing and live trialling packaging for shipping liquids. We manufacture our pulp moulded fibre through our strategic partners.

We continue to grow significantly as the pressure to replace ‘single use’ plastics gains momentum especially with the awareness of the ‘Blue Planet’ initiative to rid the world of plastic packaging.

We specialise in designing sustainable solutions from moulded pulp fibre for all of your E-Commerce requirements and more, from concept to delivery.

**Our company values**

Lead not follow

Innovate, design and create, not copy

Deliver uncompromising sustainable solutions

Will not compromise on quality or performance

We work with our customers and clients not for them

Believe in trust, integrity, loyalty, honesty and commitment

**A*ll of **O**ur **P**roducts are**:S*ustainable

**100%** **R*ecyclable - **100%** **C**ompostable - **100%** **B*io-degradable

**M*ade from **100%* recycled material &, in many cases, **R**e-usable

**B*usiness to **B**usiness (**B2B**) & **B**usiness to **C**onsumer (**B2C*)

**Why this job matters?**

EGI is a family owned and run sustainable packaging business that has experienced exceptional growth and is continuing to expand. The company offers products that support other businesses in their ability to transport their goods in a sustainable way. EGI prides itself on exceptional customer service and going the extra mile to help customers and is seeking a dedicated, motivated and enthusiastic person to join the team and be part of the exciting growth.

**Responsibilities**:

- Place orders accurately into our database system, ensuring timely processing and fulfilment.
- Attend customer site visits, offering guidance on best practices and product solutions.
- Offer training to customers on product usage, handling, and sustainable packaging practices.
- Collaborate with other sales team members to identify opportunities for new business and product recommendations to existing customers.
- Update CRM systems with detailed and accurate notes regarding customer interactions, orders, and any relevant information.
- Work closely with other EGI team members to ensure seamless coordination and communication between sales, production, and customer service.
- Assist in general administrative tasks as required, including inventory management, order tracking, and customer follow-up.
- Stay informed about industry trends, competitor products, and emerging technologies in sustainable packaging solutions.
- Demonstrate an interest in sustainability and environmental responsibility.

**Experience**:

- Previous experience in a customer facing role.
- Excellent communication skills, both verbal and written, with a professional phone manner.
- Strong attention to detail and accuracy in order processing and data entry.
- Ability to multitask and prioritise tasks effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite.
- Willingness to work collaboratively in a small team environment and adapt to changing priorities is essential.
- Positive attitude, proactive approach, and willingness to go the extra mile to ensure customer satisfaction.

**Key Skills**:

- Can demonstrate honesty, ethical behaviour, initiative and reliability in all interactions.
- A strong desire to learn and develop new skills.
- Exhibit a positive attitude, passion for the company's mission, and eagerness to contribute to the team's success.
- The ability to understand and meet customer needs with empathy and professionalism.
- Possesses excellent verbal communication skills and maintains a courteous and professional demeanour when interacting with customers over the phone.
- Willingness to work outside standard hours as needed to accommodate customer needs and business demands.

**Benefits**:
Competitive salary - £26,000 - £28,000pa

Office based role in Central England
- Market Harborough site - Monday to Friday, 9:00am to 5:00pm

Travel is required for customer visits.

The role may occasionally require you working outside standard hours to accommodate customer needs and business demands.

25 days of annual leave (+ Bank Holidays)

**The Role Offers**: Opportunities for professional development and growth, within a growing business.

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Sales: 1 year (preferred)

Licence/Certification:

- Drivin