Administrator

5 days ago

Thame, United Kingdom Kubota Holdings Europe Full time

Kubota has been a leading manufacturer of agricultural, turf and construction equipment and Industrial Engines since 1890. With world Headquarters in Osaka Japan, and offices in more than 120 countries, and with over 50,352 employees throughout North America, Europe and Asia, Kubota achieved revenues in 2022 of $20.4 billion. Although **machinery** **equipment is Kubota’s primary line of products, Kubota also produces a diverse portfolio of other products including city wide water filtration systems, irrigation, piping, roofing, housing and large underground valves.

It has been 49 years since the first establishment of **Kubota Europe **in France. Over the last decades the Kubota Corporation has shown a significant growth in the European region; particularly through the acquisition of the Norwegian agricultural implements manufacturer **Kverneland Group**. With around 5,000 employees and a revenue of € 2.4 billion (2022) in the European region alone, our mission is to make the Kubota Group compete for the #1 position in our markets; not only in sales and revenue, but also in winning the trust and respect of our customers. The European headquarters are located in Nieuw-Vennep, the Netherlands.

We have a great opportunity for an Administrator to join our Construction team to support the dealer network with their orders and queries.

The hours are Monday to Friday 8.30am-5pm and we are operating a hybrid model of working of 3 days in the office and 2 days working from home.

Here are some of the key elements of the role:

- To work with the sales divisions/dealers/key accounts to ensure that the Customer Service function is providing the highest achievable service, in terms of general dealings with the customer and delivery performance.
- To contribute to a robust communication process in terms of ensuring that the dealers etc are kept fully informed of the status in relation to their orders/products which could include customer visits
- To work closely in a collaborative way with all internal departments to ensure that the highest level of customer service is achieved both internally and externally
- To assist with the investigation and resolution of customer service issues etc
- Where appropriate to assist and respond to customer enquiries relating to availability and pricing of product etc
- Co-ordination between dealer/customer orders and 3rd party suppliers
- Have general administration experience working in a busy office environment.
- Be able to demonstrate ability to manage issues to a successful conclusion using empathy, mutual respect and negotiation skills.
- Posses good numeracy skills and attention to detail.
- Have excellent IT skills and knowledge are essential (Word/Excel). SAP usage or another ERP system would be desirable.
- Be focused, well organised with a professional approach whilst prioritising to ensure all work is completed to the correct standards and timescales.
- Ideally have experience of working within a continuous improvement environment.
- Ideally have knowledge of the market/product groups and a knowledge of working within a dealer network

We offer a competitive base salary and performance related bonus, generous pension scheme, life assurance, 25 days holiday (+ bank holidays), employee benefits platform offering discounts at a number of retailers and an employee assistance program offering wellness support, providing information on physical, mental, social and financial wellbeing.

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