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Receptionist/administrator - Physiotherapy

2 weeks ago

Bury, United Kingdom Northern Care Alliance NHS Group Full time

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
Applications are invited for a motivated and enthusiastic person to join our Physiotherapy team at Fairfield General Hospital as a Receptionist/Clerical Officer. You will be part of a team of administrative staff with responsibility to provide general administrative support in a very busy out-patient department. As such, you must be hard working and flexible.

You must have substantial administrative and clerical experience including a good knowledge of software programs/IT systems such as Excel, Word and Outlook. You will need to use your initiative and have the qualities to work in an unpredictable environment. Experience of NHS systems and processes is desirable.

You will at times be acting as the first point of contact for our service therefore you will require excellent communication and customer care skills. You should also be committed to team working; adaptable to the needs of the service; and have the ability to remain calm under pressure.

**Main duties of the job**:
Meet and greet patients and visitors to the department

Input data related to referrals, appointment booking and discharge processes

Book patient transport and interpreters

The department is working towards a 7 day model of service delivery and as such you will be expected to be flexible in terms of working patterns including weekends, bank holidays and extra hours if necessary.

**Working for our organisation**:
Bury Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country. Rated as ‘outstanding’ by the Care Quality Commission, our Fairfield site delivers innovative patient-centred care, and boasts an award winning Stroke centre and Heart Care unit. Supported by our community services in Bury, a mix of professionals from health, social and voluntary sectors, Bury exemplifies the benefits of a joined up approach to health and social care.

**Detailed job description and main responsibilities**:
**Person specification**:
**Education / Qualifications**:
**Essential criteria**:

- Minimum Level C GSCE English or equivalent
- NVQ Level 2 in Administration or equivalent
- IT skills qualification or equivalent

**Desirable criteria**:

- RSA level 2 or equivalent.

**Knowledge and experience**:
**Essential criteria**:

- Substantial work experience in an administrative role.
- Good knowledge of Microsoft Applications in particular Word and Excel

**Desirable criteria**:

- Experience of using NHS Trust specific data systems
- Previous experience in a medical/social care background

**Skills and Abilities**:
**Essential criteria**:

- Excellent communication and interpersonal skills
- Ability to liaise effectively with patients, members of the team and external partners.
- Ability to present information in a clear and logical manner
- Ability to demonstrate organisational skills

**Desirable criteria**:

- Customer Care experience

**Personal and Professional**:
**Essential criteria**:

- Ability to work on own initiative.
- Self-motivated. Interested in personal development.
- Flexible and adaptable to meet the needs of the service.

**COVID-19 Vaccination Information**
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**Applicant requirements**: