Administrator / Receptionist - Physiotherapy

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
You will at times be acting as first point of contact to our services therefore you should have excellent communication and customer care skills. You should also be committed to team working; adaptable to the needs of the service; and have the ability to remain calm under pressure.

You must have substantial administrative experience including a good knowledge of software programs/IT systems such as Excel, Word and Outlook; be able to work on your initiative and within a busy team environment. Experience of NHS systems and processes is desirable.

**Main duties of the job**:

- To greet and receive patients and visitors, providing a welcoming environment
- To operate a patient booking system, offering patients a choice of appointments
- To process referrals, input patient details into computerised systems and prepare notes for clinics.
- To deal with patient queries by telephone and in person
- To file and archive case notes
- To monitor stocks of stationary and office supplies

You will be expected to be flexible in terms of working patterns including weekends, bank holidays and extra hours if necessary. You may also be required to work on other Northern Care Alliance NHS Foundation Trust sites.

**Working for our organisation**:
Bury Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country. Rated as 'outstanding' by the Care Quality Commission, our Fairfield site delivers innovative patient-centred care, and boasts an award winning Stroke centre and Heart Care unit. Supported by our community services in Bury, a mix of professionals from health, social and voluntary sectors, Bury exemplifies the benefits of a joined up approach to health and social care.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- Minimum Level C GCSE English or equivalent
- RSA level 2 or NVQ Level or equivalent

**Desirable criteria**:

- ECDL or equivalent certificate in IT

**Knowledge and Experience**:
**Essential criteria**:

- Previous experience of working with office systems and procedures
- Experience of working within a team and also alone

**Skills and abilities**:
**Essential criteria**:

- Telephone and typing skills
- Ability to present information in a clear and logical manner
- both written and verbal
- Proven organisational skills including time management and prioritisation and the ability to multi-task
- To comprehend and work within the Trust policies of data protection, confidentiality, equal opportunities and Health and Safety to meet the differing needs of patients
- Awareness of cultural diversity
- Excellent written and verbal communication skills

**Desirable criteria**:

- Understanding of medical terminology

**Personal qualities**:
**Essential criteria**:

- Able to travel between sites
- Flexible and adaptable to meet the needs of the service
- Ability to work within a stressful and unpredictable environment

**COVID-19 Vaccination Information**
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**Employer certification / accreditation badges**:
**Applicant requirements**: