Tenancy Sustainment Officer

1 week ago

Sheffield, United Kingdom Sheffield City Council Full time

Job description

We are looking for a Tenancy Sustainment Officer to work as part of Sheffield City Council's Housing and Neighbourhood Service, within our Repairs Policy and Improvement Team.

You will need to have:

- Well-developed communication skills both face to face and over the telephone
- High levels of empathy and passion for delivering a high level of customer service, you will often be dealing with customers in their own homes. On occasion you may need to explain matters that they are not in agreement with.
- Able to work on own initiative, plan and prioritise own workload and deliver to tight deadlines
- Ability to produce high quality performance management data using excel and our internal systems
- Ability to quickly develop positive relationships with customers and colleagues and work collaboratively with internal and external stakeholders
- Good judgement and decision-making skills, recognising when matters need escalating to a Team Manager.
- You will need to contribute to the planning and organising of your own workload.
- A positive can-do attitude to bring to the job

The job holder will be expected to use their own vehicle to travel to conduct site visits. A mileage allowance is payable.

The job is full time (37 hours) and is based at Solpro Business Park, Attercliffe, Sheffield but there will also be an expectation to work remotely at home. The role will be a hybrid role working some time out visiting (60%) and the remainder of the time working in the office or remotely at home.

We expect to shortlist for the post on 2nd September and carry out interviews week commencing 29th September.

For informal enquires about the role please contact Lewis Naylor 0114 4742274, Claire Dudley on 0114 2052606 or Alison Charlesworth on 0114 2039150.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

**Job details**:
Job reference

REQ003653

Date posted

13/08/2025

Application closing date

31/08/2025

Location

Sheffield

Salary

Grade 5 £30,024 to £32,957

Package

Permanent

Contractual hours

37

Basis

Blank

Job category/type

Housing

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