Head of Dealer Sales

**ABOUT US**:vGroup are expert in Manufacturing, Logistics with a full understanding of JIT and sequencing, JIC and own transport. Its products are split into Cars, Vans, Home and has a sophisticated suite of platforms under the vLink Brand.

**JOB TITLE**:HEAD OF DEALER SALES

**RESPONSIBLE TO**:GENERAL SALES MANAGER

**JOB PURPOSE**:To develop the Dealer Division to car/van dealerships. To have the ability to prospect and introduce new customers at all levels in the supply chain. To help steer the company through the requirements to become a Tier 1 and Tier 2 supplier. While providing exceptional customer experience, development of the customer journey and to provide overall vision for the future of the Dealer division.

**SALARY BAND & PACKAGE**:£35-40k + bonus scheme + Company Car

**HOURS**:Monday-Thursday 8.30am - 5pm and Friday 8.30am - 4pm.

**HOLIDAY**:22 days + Bank Holidays. Plus additional days for length of service.

**PLACE OF WORK**:K1, Pitfield, Kiln Farm, Milton Keynes, MK11 3LW

**PROFILE**:An Automotive Expert used to dealing with car/van dealerships at all levels. A full understanding of the processes, and have a strong data base to fast track sales. A builder of relationships with a strong desire to prospect and to build a strong division.

**REQUIRED SKILLS**:

- Full understanding of this sector.
- Have great contacts and data base to be able to contact potential customers immediately.
- Motor trade experience.
- Proven track record of prospecting and sales background.
- Full, clean driving licence.
- Willing to travel nationwide.
- Experience in people management.
- Ambitious.
- Results driven.
- IT Literate.
- Great communicator.

**RESPONSIBILITIES**:
Ø To provide the Dealer division with a vision and a plan to deliver sustainable growth and an exceptional customer experience.

Ø To have full knowledge of the Dealer administrative process.

Ø To be able to guide and recommend the company what is required to be a market success at all levels of the Dealer supply chain at the appropriate time.

Ø To promote the Dealer division through working with the Marketing team on campaigns that set vGroup International and its brands out as a market leader and trusted advisor.

Ø To plan and implement a full plan and budget every year.

Ø Ensure all new customers are on-boarded correctly and autonomously.

Ø To attend and present at the monthly and weekly sales meeting to the sales team and the board.

Ø Ensure all daily and monthly reports are produced within the agreed deadlines, and actioned within the company guidelines.

Ø Recommend and promote products and services to customers regularly, and where appropriate develop new products and services in line with customer requirements.

Ø Update customer and sales information on the company CRM system and grow the database through leads, potential customers and other areas of growth.

Ø To monitor, record and resolve all customer complaints relating to the Automotive sector within agreed KPI’s with route cause solution.

Ø To foster and grow all customers through entertainment, communication and product and service development.

Ø To provide customers with clear and decisive quotes on all requested products and services and to follow quotes up within KPI timelines.

Ø To keep informed in any changes within the automotive market so as to provide expertise and advice to the customer base.

Ø Regularly visit new and existing customers to deliver exceptional customer service and update customers on any business changes.

Ø To grow the division through increased number of customers, penetration and usage in existing customers and through the exploration of new routes into the market.

Ø Working in conjunction with the Dealer Account Executive and Purchasing team to investigate areas to identify new products & services, reduce costs, and improve service and quality through sourcing new suppliers and products.

Ø To assist in the implementation of IT solutions and projects.

Ø To lead in projects and developments that are bespoke solutions for division customers including implementation, feedback and communication inside and outside of the business.

**MANAGEMENT & TEAM RESPONSIBILITIES**:
Ø Assist in development and promote the culture of continuous improvement, thereby recommending and implementing authorised changes.

Ø To delegate tasks to the relevant team members in line with customer requirements and ensure they are completed within agreed KPI.

Ø Motivate all team members to deliver a high level of commitment to the company and its goals.

Ø Be an escalation point for customer complaints, handle complaints quickly and effectively with a root cause solution.

Ø Comply with Health & Safety regulations at all times.

Ø Maintain good housekeeping of the department including the equipment within it.

Ø Ensure high standards of conduct, appearance and behaviour are met at all times.

Ø Communicate effectively with all te