Head of Sales
2 weeks ago
Head of Sales - Tenant Referencing
Location: Home-based
**The role
In this role you would report directly to the Commercial Director and have responsibility for growing tenant referencing and rent guarantee insurance in line or excess of the current stretching growth plans.
Initially you will lead a team including a Telesales Executive, two Customer Support Executives and four field-based BDMs who will report directly to you. You will be responsible for sales, retention and day to day Account Management. You will also be expectedto strategically expand the sales team as the business scales.
A typical week as Head of Sales might involve:
- Side by side phone coaching sessions with your team, identifying key strengths and areas for improvement with a view to driving consistent quality reviews with our customer base.
- Weekly KPI catch ups with your team, highlighting and celebrating strong performance and helping drive improvement.
- Conducting regular and effective coaching & 1-2-1’s
- Motivating the team to achieve productivity and growth targets.
- Clearly and succinctly delivering key operational messages back to your team.
- Conducting interviews to ensure the quality of new recruits is of the highest possible standard.
- Having a plan, setting objectives & helping your team define their own area plans to achieve targets and objectives.
- Delivering key KPI updates to relevant stakeholders
- Dealing effectively with escalations from your team to help resolve any customer complaints.
In order to achieve this, you will work with teams across the business. For example, we envisage you working closely with our business, data and revenue analysts, finance team, HR team, our marketing team, our sales trainers, and our product developmentteams to support you and increase your opportunity for success.
We’re looking from somebody who:
- Can provide strong strategic direction for their team to ensure team objectives are met
- Is experienced in organising, managing, and coaching highly successful sales teams
- Is motivated to identify challenges and work with teams across the business to find ways to continually improve performance
- Is excited about the opportunity to drive the referencing and insurance business to become a significant part of overall lettings revenue
- Has experience of selling directly to letting agents
- Has management experience within a Business Development and Account Management setup for Telesales and Field sales
- Is comfortable with numbers and targets and is able to focus and motivate a team to achieve them.
- Works well with other key stakeholders and is able to confidently deliver key information.
- Has high expectations of great performance in their team and is relentless and tenacious in pursuit of it.
- Has initiative and able to think independently, ability to lead a team and drive great ways of working.
- Drives for results both personally and for the team to achieve commercial goals, and who has the ability to create solutions when off target and sharing success amongst colleagues.
- Can develop their skills and can challenge existing processes
- Has PowerShell knowledge
- Enjoys presenting to peers and colleagues
Contact Details:
Please contact Victoria Leger - or by phone:
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