Sales Support Team Leader

**Description**:
**Reports to**: Head of Sales/TPI Team Managers

**Location**: Leicester

**Working hours**: Monday to Friday, 37.5 hours a week

We’re looking for a talented and ambitious team leader to join our rapidly growing business. You’ll be responsible for managing a team of sales support administrators, providing support to the Indirect Sales Channel and Yu Energy Brokers in acquiring and retaining Business Customers and TPI relationships.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

**What We Need from Yü**:
**We are looking for a Sales Support Team Leader**:

- Directly manage the current the Sales Support team face to face in the office, for all aspects of day-to-day performance
- Motivate, coach, train and develop staff in accordance with company values and procedures
- Proactively develop and improve processes within the Sales Support Team.
- Managing three main areas of supportive sales; processing of sales, pricing tenders & broker support..
- Allocating tasks & schedules to the team
- To process sales from a number of different channels ensuring all sales go through a quality assurance process
- Working through the tenders inbox and allocating tenders to Account Managers/sales support.
- Provide excellent Customer Service by screening enquiries out of the tender’s inbox and resolving queries including, copy bills, Statement of Accounts, HH/Account Data requests
- Responsible for the Sales Support inbox and ensuring queries are sent to the relevant teams and TPI’s kept updated.
- Responsible for all key broker queries.
- Responsible for Portal Credit Authorisations, reporting sales figures and responding to TPI enquiries
- Validation of Broker Portal Sales credit authorisations, TPI onboarding and User set up.
- Registration & Transfers queries including Erroneous Transfers (ET’s), Live Dates and Agreed Read Disputes (ARD’s)
- TPI Onboarding, including system setup, salesforce setup and due diligence
- Providing portal access to brokers & Internal staff & noting up the log accordingly
- Responsible for sending relevant price books to all Yu Energy partners
- Ensure adherence to the Sales Policy

**About Yü**:
**If you have what it takes you could be just what we’re looking for**
- IT Literate
- A good level of general education being articulate and numerate is essential.
- Experience of managing a team
- Experience and knowledge of the business energy sector (desirable)
- Ambitious character with a drive to achieve targets
- Ability to manage high workloads and balance priorities
- Strong planning & Organisational skills
- Able to demonstrate a high level of focus and emotional resilience

**Yü Come First**:
**We have a wide range of benefits for our employees including**:

- 24 days annual leave + bank holidays
- Holiday buy - up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Salary Sacrifice Electric Car Scheme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Death in service and critical illness cover
- New modern facilities
- Plus, many more

YUIndeed

**About Yü Group**:
Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.

On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.