Pensions Consultant

Your role at a glance
Do you have administration experience? Do you love supporting customers? Would you like to work in a supportive team environment? If so, this is the role for you We’re currently recruiting for **Pension Consultants **to join our team in our **Cardiff** office. This is a **part time** Monday
- Friday role so you’ll have the weekends off to relax You will be working 25 hours a week, **10am-3pm.**

You’ll be part of a team who are responsible for all administration tasks associated with our customers pension policies. You’ll be helping us become the long-term savings partner of choice, for all of our customers and clients.

Your training will be office based for the first few weeks and thereafter you can work from home 2 days a week

Our Customer Service teams are made up of professionals from different backgrounds including call centre, retail, hospitality, and sales.

**We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get**:

- Your hard work is rewarded through our discretionary company bonus scheme.
- 25 days holiday, plus bank holidays, 26 days after 2 years’ service. You can also buy and sell holiday.
- We give colleagues a 5% company pension contribution, plus match up to a further 5% of your personal contribution.
- Life assurance x8 of your annual salary.
- Free individual private medical insurance. You can also add your dependants on for a small cost.
- Recommend L&G as a great place to work and earn £500-£3500 if someone you know joins us.
- A variety of company share schemes, discounts at a huge range of high street stores and on our own products.
- We strongly believe in supporting our employees’ chosen charities, so we'll match money that you raise up to £5000.
- We will soon be moving into our new purpose-built Welsh Headquarters at The Interchange in Central Square, Cardiff right next door to Cardiff Central station. We are completing a £400m regeneration project, the largest privately funded development in Wales. This move will see our people placed at the beating heart of the incredible £400m investment we're making in the city, and its long-term future.

What you'll be doing
- Provide customers with a first-class experience during every interaction.
- You’ll be primarily completing administrative tasks including member detail amendments. You’ll occasionally talk to customers and clients on the phone too.
- We’ll train you, so you have all the knowledge and skills needed to deliver an outstanding service to our customers and clients.
- You’ll make the effort to understand individual customer needs and respond with the best solution, in the appropriate timelines.
- Proactively share feedback and solutions on how we can improve our service, products and processes.
- You’ll use our in-house systems to give our customers a positive experience whilst, maintaining compliance.
- Steer your own development; provide a great customer experience whilst helping you get to where you want to get to in your career.
- Put your colleagues, customers and clients at the heart of everything we do.

What we're looking for
- Previous administration experience.
- Good verbal and written communication skills.
- People who thrive in working as part of a team, building trust and respect with others, sharing best practice and ideas.
- People who are passionate about customer experience and getting things right first time.

**Benefits**:
When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave.

You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of - both for our own products and at a range of high street stores and online offerings.

About L&G
The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology an