Senior Pension Consultant

Your role at a glance
Would you thrive in a role where you’re responsible for growing and maintaining** customer relationships**? Are you an excellent** communicator**? Do you love being that ‘**go to’ person** for your colleagues? If you’d like to join an employer who is passionate about** supporting your development,** then look no further

We’re recruiting for a Senior Pension Consultant to join our Workplace Pensions team on a hybrid basis in Cardiff. We’re offering a salary of £26,000-£28,000 depending on experience.

Never working later than 5pm, you'll have your evenings and weekends off to relax Plus, you get to split your time between home and the Cardiff office (1-2 days a week in our Cardiff office).

As a Senior Pension Consultant you’ll be responsible for giving a bespoke service to our highest profile pension clients.

We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get:

- You’ll have the opportunity to participate in our annual, performance-related bonus plan (discretionary).
- 25 days holiday, plus bank holidays, 26 days after 2 years’ service. You can also buy and sell holiday.
- We give colleagues a 5% company pension contribution, plus match up to a further 5% of your personal contribution.
- Life assurance x8 of your annual salary.
- Individual private medical insurance. You can also add your dependants on for a small cost.

What you'll be doing
- For our most vulnerable customers, you’ll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General.
- You’ll offer a bespoke service to high-profile pensions customers.
- Monitoring, analysing, reporting, handling more complex queries and escalations.
- Take ownership of resolving exceptions and identify process improvements.
- Mentor, coach and develop colleagues.
- Problem solve when things go wrong; you’ll use you experience and data to identify trends, share your findings and recommend solutions to colleagues and leaders.
- Be responsible for your personal development.
- Keep your pension knowledge up to date so you can share this with your colleagues and be aware of changes that impact us.
- When required deputise for your Line Manager by managing team workload and service levels.

What we're looking for
- The skills below are really important to us. Rest be assured, we will show you the L&G way. Following extensive training, you’ll become an expert in all thing’s pensions allowing you to give the best customer experience and share knowledge and insight with colleagues.
- Financial services experience is preferable however, if you are from another industry and have experience in managing customer accounts or high-profile clients, we’d love to hear from you.
- Strong communication skills. In addition to your day job, you’ll be sharing knowledge with colleagues.
- A strong networker: you’ll need to be confident in working with other teams to develop ideas and resolve problems.
- Ability to organise your own and colleagues workload.
- Confidence in using a desktop or laptop and experienced in using MS Office.

**Benefits**:
When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave.

You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of - both for our own products and at a range of high street stores and online offerings.

About L&G
The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

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