Senior Operations Administrator, Fund Operations

**Job Summary**

**What is the Opportunity?**

The Securities Operations department provides custody and settlement services for clients of RBC Wealth Management in the British Isles. You will be part of the Fund Operations team which is responsible for the onward transmission of client orders to various fund managers and sub-custodians/agents and settlement of those orders.

**What will you do?**
- Ensure that fund documentation relating to client instructions is accurately completed and submitted to fund managers within defined service level agreements.
- Ensure that the digital workflow of client instructions is accurately completed within defined service level agreements.
- Support the team in monitoring outstanding fund trades and chasing for settlement where required.
- Assist with the fund acknowledgement process and monitor all outstanding trades ensuring we maintain defined service level agreements.
- Escalate any issues arising from instructions being chased to Assistant Manager/Line Manager.
- Support with AML requirements for new Fund Placements and ongoing nominee holdings.
- Support team members to ensure allocated work is completed in a timely manner with high standards being maintained.

**What do you need to succeed?**

**Must-have**
- Client focus mindset to ensure that all client queries/enquiries are dealt with in a professional manner, within the defined time frames.
- Ability to work to tight deadlines.
- Possess good interpersonal skills to allow for a good relationship with external and internal parties.

**Nice-to-have**
- A working knowledge of Hedge Funds and Unit Trust funds
- Knowledge of Securities Operations an advantage. A good understanding of other operational areas would be beneficial, however full training will be provided.
- Proficient with investigating and have good problem-solving skills to be able to resolve queries
- CISI Qualifications.

**What is in it for you?**

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation.
- Leaders who support your development through coaching and managing opportunities.
- Opportunities to work with the best in the field.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- A world-class training program in financial services.
- Flexible and Hybrid working options fully supported.

**Agency Notice**

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

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**Job Skills**

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

**Additional Job Details**

**Address**:
GASPÉ HOUSE, 66-72 ESPLANADE:SAINT HELIER

**City**:
Saint Helier

**Country**:
Jersey

**Work hours/week**:
36.25

**Employment Type**:
Full time

**Platform**:
WEALTH MANAGEMENT

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2025-03-20

**Application Deadline**:
2025-04-30

**I**nclusion** and Equal Opportunity Employment**

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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