Nepts Day Controller/planner

The Non Emergency Patient Care Service (NEPTS) is responsible for providing non-emergency and pre-planned transport, to and from hospitals and treatment centres for patients who have appointments at out-patient clinics, day surgery units, and day centres. The service acts as a vital link between communities and is an important and integral part of the overall package of health care provided by the Ambulance Service in Wales.

The post holder will need to work to specific deadlines, allocate additional or late transport requests quickly and efficiently, whilst demonstrating effective utilisation of available resources.

The role includes updating the scheduled work to include processing on the day amendments and reallocation of patients when required.

The ability to converse in the Welsh language is desirable but not essential.

The post will give you the opportunity to work within an extremely busy and challenging, focussed, supportive team led environment, where issues and challenges need to be dealt with in a calm and efficient manner, co-ordinating and problem solving on a daily basis makes the post both demanding and interesting.

Applicants will be expected to have a good educational standard, and possess good typing and I.T. skills, and ideally be able to demonstrate experience of working in a busy and demanding environment must have a can do attitude.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

The post-holder’s principal responsibilities and main areas of work are as indicated below.

Provide accurate, statistical and management information as and when required.
Actively prepare and plan patient’s to N.E.P.T.S vehicles to maximum effect, ensuring
resources are used appropriately, providing effective service coverage with mínimal
disruption of service, minimising journey times of patients wherever possible. Effectively
planning of routes and allocation of workloads to N.E.P.T.S vehicles on a daily basis using
our CLERIC computer based planning system.
Report any faults or problems in the Control and Communication equipment, advising the
Supervisor or Control Manager of the matter and any action taken, also recording details in
the Control Daily Log on the N.E.P.T.S Computer system.
Liaise frequently with hospitals, Ambulance Liaison Officers and patients to ensure the
effective and efficient running of the N.E.P.T.S department.
Re-arrange planned work of patient journeys due to short notice staff sickness to ensure that
all patients are conveyed efficiently.
To provide training for new staff on N.E.P.T.S procedures and working practices relevant to
the Control and Call taking function or Planning department including Radio, Computer
systems and booking procedures.
To facilitate and oversee others who are arranging ECR (Extra Contractual Referrals) known
as “private journeys and alternative funding streams e.g. journeys into nursing homes, private
hospitals and out of area transfers.
To provide on the job training to all staff required to make ECR bookings ensuring accuracy
and compliance with Trust financial procedures are paramount
Responsible for the booking of taxis if there are no other resources available, taking financial
implications into account to manage the most appropriate use of resources.
Liaise with other Regions if patients are crossing into their area for assistance if necessary.
Deal with verbal complaints as they arise.
Provide stats for the N.E.P.T.S Control Manager when required.
Responsible for the efficient day to day running of the N.E.P.T.S Control room when
N.E.P.T.S Control Manager/Supervisor is absent, ensuring that all shifts are covered and
dealing with staff problems as they arise.
Ensure the co-ordination and utilisation of resources is effective.
Configure planning schedules.
Determine which type of vehicle should be utilised for particular types of patients.
Ensures the co-ordination of long distance journeys with other control centres.
Ensures that the Hospital Car Service is used effectively and efficiently.
Provides liaison between the Ambulance Service and the originators of requests.
Negotiate with Surgeries, Liaison Offices and Hospital staff with regard to changes, appointment times and the ability to facilitate patients