Floor Ambassador

Liaise and work collaboratively with facilities & technology colleagues, building staff and vendors to support the functionality of the workspace - Assist employees with desk booking and check-in where needed - Support employees in locating needed workspaces and wayfinding to their desks. - Conduct regular workplace checks to ensure the environment is set up completely for employee use - signage, technology equipment, clean desks, other materials as defined. - Identify and report issues with desk booking, including data accuracy. - Provide assistance in allocating storage for employees and assist with missing personal items and equipment. - Perform simple triage of workspace issues to identify required fixes and perform them if feasible. This includes providing guidance on resolution of technical issues by referring them to user guides, assistance with opening tickets or help desk use). - Ensure coordination across teams to provide 100% resolution to client issues. - Act as point of contact for facilities related requirements for employees, including maintaining stock of adequate supplies as needed (cleaning, technology supplies, office supplies, etc.) - Perform / stock pantry and supplies as needed - Ensure support areas are always clean and tidy - Upholds helpful, friendly, and professional service standard at all times - Ensures a seamless and consistent level of service is provided at every user touchpoint - Build meaningful relationships with stakeholders across all levels - Effectively pairs services to employees’ needs - Utilizes an “above and beyond” and “no wrong door” approach to assisting employees - Enhance the employee experience through personalized responses to day-to-day requests - Manage all customer inquiries and issues tactfully and confidently Main Responsibilities This client facing role provides the opportunity to combine your passion for service, good customer service skills, and enthusiasm for supporting the effective daily operation of the workplace. The ideal Floor Ambassador is an individual who has a passion for providing an exceptional experience to employees. The Ambassador will be responsible for supporting employees in a flexible (shared) desking environment to ensure effective operations of the workplace, exceptional employee experience, and timely resolution of issues. They will do this through face to face engagement, proactive communication, and exceptional customer service. Ambassadors ensure that a seamless consistent level of service is provided at every user touchpoint from employee pre-arrival to departure. - Prior experience in hospitality, tourism, events or retail a plus - Basic knowledge of Microsoft Office Suite (Excel, Word, PowerPoint,Outlook) - Must be detail oriented, organized, flexible, and willing to assume new projects - Proven track record of excellent internal and external customer service - Confident, friendly and engaging - Customer focused mentality with a passion for hospitality - Excellent verbal and written communication skills with the ability to communicate professionally in a clear and concise manner - Strong team player with the ability to grasp new ideas and change direction quickly, in a fast-paced environment - High degree of innovation and independence and the ability to work with mínimal supervision What We’ll Give: We ensure you"re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: - Save money on your food shop with discounts on Tesco, Sainsbury"s, Morrisons and many more - Up to 44% off cinema tickets to enjoy your favourite blockbuster - Receive Wow Points every time you spend and use them on a wide range of brands - Un-wind with us with free wellness, mindfulness and exercise classes - You can share all discounts and offers with your friends and families - Contributory pension scheme - Grow your career with our Career Pathways programme