Reception Supervisor

1 week ago


Glasgow, United Kingdom Glasgow Grosvenor Full time

**Reception Supervisor**:
**Glasgow Grosvenor**:
**Contract**:Permanent**
**Salary**:
Situated in the heart of Glasgow’s vibrant West End, the **Glasgow Grosvenor Hotel** is a stylish and characterful 4-star property overlooking the Botanic Gardens and nestled among the city’s best bars, boutiques, and cultural hotspots. With elegant Victorian architecture and modern interiors, the hotel combines classic charm with contemporary comfort.

The property features over 90 beautifully appointed bedrooms, a welcoming bar and restaurant, and flexible meeting and event spaces, including a grand ballroom—making it a popular choice for both leisure guests and corporate clients.

At Glasgow Grosvenor, we pride ourselves on warm Scottish hospitality, a close-knit team culture, and delivering memorable guest experiences every day. Whether it’s a romantic weekend, a business trip, or a wedding celebration, we go the extra mile to make every moment special.

We are seeking a proactive and guest-focused **Reception Supervisor** to support the daily running of our front desk operations. You’ll lead by example, assist with team supervision, and ensure that every guest receives a warm and professional welcome.

**Key Responsibilities**:

- Supervise daily front desk operations and ensure smooth check-in/check-out procedures
- Support and guide reception team members during shifts
- Handle guest enquiries, complaints, and special requests with confidence and care
- Maintain a strong presence at the front desk, leading by example in service delivery
- Assist with staff training, onboarding, and daily briefings
- Monitor reservation systems and ensure accurate room allocation and billing
- Coordinate with housekeeping and maintenance to meet guest needs
- Ensure compliance with hotel policies, procedures, and safety standards
- Help manage shift handovers, reporting, and front desk administration

**Our Values**

**Transparency |** We ensure clarity in communication so that there are no surprises
**Ownership |** We think and perform like owners
**Driven |** We have a constant desire for improvement
**Investment in our People |** We continuously invest in our people to ensure that they are the best that they can be

**Benefits**
- Pension Scheme
- Discounted Hotel Stays across our 7H Portfolio
- Discounted Food and Beverage across our 7H Portfolio
- Incremental Holiday Entitlement
- Development Opportunities
- Home tech scheme
- Save as you Learn scheme
- Cycle to work scheme
- Employee Assistance Programme
- One celebratory day per year off
- Retail & Gym Discounts

**Reception Supervisor**:
**Glasgow Grosvenor**:
Permanent



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