Managed Services Consultant Apprentice

**About the role;**

Reporting to the Managed Services Team Leader you will join the Northeast resource pool of Managed Services Consultants. The primary responsibility will be to provide support alongside our “on-site” managed service consultant for approximately 3 days a week, based at a chemical production client in Seal Sands, Teesside. During your time on-site, you will be required to respond to support tickets logged by end users, whilst also ensuring IT systems are kept in peak condition.

There will also be opportunities throughout the remainder of the working week to work alongside other consultants in the delivery of our managed services visits, project work, and work in our configuration centre in Team Valley from time to time.

To be successful in this role you must be able to deliver an exceptional customer service. Be comfortable dealing with customers face to face in a high-pressure environment and working alongside colleagues and clients. You will have a passion for learning a wide and varied technical skillset covering all aspects of hardware, software, and infrastructure systems.

**Who are we?**

TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission.

**Why should I work for TSG?**

It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ‘
**UKs Top 100 Best Large Companies’** and one of the
**‘Top 50 Technology Companies’** to work for. In addition, we have been awarded a 2 star accreditation for
**‘Outstanding’ **employee engagement.

**Here’s why;**- Our open and honest culture where feedback is taken on-board and acted upon-
- The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed-
- Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have decided to make it a yearly event-
- Two paid CSR days per annum that you can use towards giving something back-
- Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own ‘TSG Foundation’-
- Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business-
- Flexible working policy-
- Relaxed dress policy-
- Excellent progression opportunities, training and support, including recognised qualifications**Job responsibilities will include, but are not limited to;**- Provide IT support for our clients-
- Complete pre-defined checks, review IT systems-
- Collect and record additional technical audit information as and when required-
- Supporting the delivery of minor projects, delivering new equipment or changes to existing environments-
- Keep customers up to date regularly with regards to any work you are carrying out for them-
- Assist existing Managed Services team in delivering an exceptional managed service to clients-
- Updating internal systems including CRM and ITSM's-
- Creation and maintaining of technical documentation**Knowledge, Skills & Experience;**- Full driving licence required and access to a car-
- Any previous IT qualifications would be desirable-
- An interest in learning a wide variety of hardware and software platforms, cloud systems, servers, networking devices-
- A broad knowledge of troubleshooting desktop operating systems and mobile devices-
- Good time management, prioritisation skills, and the ability to manage your own workload efficiently-
- Excellent face to face communication skills along with a pleasant telephone manner-
- Demonstratable problem solving skills, with a pro-active ‘can do’ attitude-
- Comfortable working on site, in front of customers at their place of work-
- Ideally some previous experience working in a Windows based network environment and dealing with end-users-
- An outstanding work ethic, willingness to learn and excel in the role-
- Attention to detail is paramount, along with the ability to manage personal workload and work to your own initiative-
- Great analytical skills with the confident pro-active approach to work-
- Ability to accurately document findings is essential**Benefits;**- Company bonus scheme-
- 25 days annual leave + public holidays-
- Life assurance 4 x Salary-
- Contributory pension scheme at 4% matched-
- Perkbox discounts-
- Paid CSR Days-
- Company sick pay-
- Income protection cover-
- Enhanced Maternity and Paternity pay-
- Home-ba