Customer Service Assistant

**Company Description**

**Who We Are**

Based in Wellington Square in Stockton High Street, Elizabeths Schoolwear have been helping students with their uniform requirements since 1990.

We started as a family business created by ‘Mum & Dad’, Liz and Paul, and have continued to grow our Elizabeths family with daughter Lisa at the helm.

At Elizabeths Schoolwear we pride ourselves on our friendly, bespoke and attentive service, enveloped in a passion to please, delight the customer and make them smile.

We work in the education sector, sports and leisurewear, corporate and workwear requirements, and novelty items and gifts.

**Our Ethos**

Our Ethos centres around the Elizabeths family which extends to all of our team and customers. When you join Elizabeths you’re not just another staff member you become part of the Elizabeths family.

**Our Brand Values**

We pride ourselves on our dedication to our brand values, ensuring we endeavour at all times to deliver unparalleled quality school uniform that demonstrates value for money and is fit for purpose.

Quality - what we do, we do to delight.

Reliability - we deliver our very best in every way and take ownership of the result.

Involved - we think ‘customer’ at every stage of the process.

Passion - our business started with and continues to thrive on the passion of our teams to deliver and serve our extended Elizabeths family.

Bespoke - delivered to the customer exactly how they want it, if not better.

Value - we go above & beyond customer's expectations to deliver value for money and quality.

Heritage - with over 30 years experience in embroidery, printing and tailoring solutions, we know we are the experts.

In-house - we’re a family and we like to keep it ’in the family’ so we know exactly what’s happening and you know you’re getting the best product and purchase experience.

Family - we form partnerships with our customers and our suppliers, because together we are stronger.

**Who We Work With**

We work in partnership with 150 schools. The back to school 6 weeks is our peak trading with a deluge of customers using our service for the first time as well as the repeat customers.

This is a summer temporary position and have a flexible timetable. We have varying shifts to suit people's requirements.

**Main Purpose**:

- Assisting the customer with sizing and advice for school uniforms
- Delighting the customer, so they leave with the correct uniform and a smile
- Customer Care and call handling
- A key member of the retail team

**Core Accountabilities**:

- Delight each and every customer
- Sell the appropriate garments to the customer for their requirements
- Take orders for primary schools from the store and accurately record of all information.
- To create a positive experience for all customers where the customer leaves smiling.
- Shop replenishment
- Effectively resolve any customer queries and concerns ensuring all action taken is within guidelines.
- Closely work with your store manager to help grow sales.
- Demonstrate teamwork at every opportunity.
- Offer advice and actively listen to each customer

**Expectations**:

- Work closely with the store manager to create a warm, friendly environment for all stakeholders
- Focus on solutions for the customer and their enquiry
- Enjoy working in a busy store
- Adhere to the family business ethics and values.
- Work with the store manager to help grow the overall business.

**Job Types**: Part-time, Temporary contract
Contract length: 6 months

**Salary**: Up to £11.44 per hour

Expected hours: No less than 4 per week

**Benefits**:

- Company pension

Schedule:

- Day shift
- Flexitime
- Overtime
- Weekend availability

Work Location: In person

Reference ID: CS-temp