Teaching and Student Support Administrator

**Job Purpose**
The Teaching and Student Support Administrator will deliver the underpinning administrative tasks associated with key initiatives that directly impact the undergraduate and postgraduate taught student journey.
This will involve providing information, advice, and front-line service to prospective, new, and continuing students, and to give support to academic staff and professional services colleagues involved in teaching administration.
Working collaboratively with colleagues across the College of Science and Engineering, the post holder will be responsible for key student support activities and process improvements that will enhance the student experience and environment for students.

**Main Duties and Responsibilities**
The main duties and responsibilities listed below provide an indication of the generalist scope of tasks associated with a role of this nature within the College of Science and Engineering. Specific duties and responsibilities for the role may vary locally dependent on School placement and/or calendar specific priorities but may include:

1. Provide comprehensive end to end administrative support for the College/ School's portfolio of Undergraduate / postgraduate taught courses. This will include the maintenance and accuracy of course documentation and specifications, in consultation with academic staff.
2. Take a lead role in the administration of examinations and the publication of results. This will include the preparation of exam papers ensuring the moderation process is followed; uploading exam papers to relevant portal(s), the design and processing of exam scripts, servicing of exams whether in exam venues or online, clerking the Board of Examiners, liaising with external examiners, and preparing all information required by them for pre-exam board scrutiny.
3. Assist with the recruitment and registration process of School Extended workforce (Demonstrators and Graduate Teaching Assistants) and associated administration of the allocation of work and processing/verification of timesheets as required throughout the academic year.
4. Be responsible for the coordination of student mobility activity including study abroad and exchanges, placements, and field classes. Work closely with academic members of staff, students and suppliers on course matching, progression and monitoring, compliance with budget and financial processes and keeping student records up to date.
5. Support registration and enrolment of undergraduate and postgraduate students, updating MyCampus as required to ensure all students are fully registered. Proactively resolve enquiries in a timely manner and provide excellent customer service.
6. Deliver the administration associated with attendance monitoring of international students, with responsibility for ensuring effective communication with Registry on up-to-date UK Visa & Immigration (UKVI) policy and developments.
7. Be responsible for the timely collection of student work samples for use by the appointed External Examiners and Accreditation bodies (where relevant).
8. Attend and clerk internal School meetings, including Staff Student Liaison Committees and Subject Committees.
9. Using judgement, in a proactive way, deliver a quality service to students: answering queries, providing information and guidance, resolving issues and allaying concerns as they arise.
10. Actively contribute ideas and initiatives that ensure an excellent student experience for the taught student community across the College.
11. Contribute to a culture of continuous improvement through identifying and supporting the implementation of process improvements to enhance the student and staff experience and participate in wider improvement projects.
12. Undertake any other reasonable duties that the Line Manager or Head of Professional Services may request in pursuit of excellence in administrative services.

**Knowledge, Qualifications, Skills and Experience**

**Knowledge/Qualifications**

**Essential**
A1 Scottish Credit and Qualification Framework level 7 (Scottish Vocational Qualification level 3, Higher National Certificate) or equivalent, and experience of personal development in a similar role.

**Desirable**
B1 Knowledge of administrative and procedures within a governance or legislative framework.
B2 Understanding of university systems and structures, in particular learning and teaching.
B3 Knowledge of the University of Glasgow's key business systems supporting learning and teaching, such as MyCampus, Moodle and Evasys.

**Skills**

**Essential**
C1 Able to ensure adherence to policies, procedures and administrative frameworks.
C2 Able to ensure effective and efficient processing of tasks and activities relating to people and data, and to ensure they comply with policies, procedures and administrative systems.
C3 Able to work independently with mínimal supervision, be proactive, use initiative and resolve problems to deliver an excellent service.
C4 Excellent interperso