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Interpreting Coordinator

2 weeks ago

Kingston upon Hull, United Kingdom AA Global Language Services Ltd Full time

Interpreting Coordinator

About Us:
AaGlobal is a leading language services provider in the UK, offering high-quality translation, interpretation and localisation services to clients across various industries. We are committed to delivering accurate and culturally sensitive language solutions to meet the diverse needs of our clients. We are proud of the growth we have already achieved and continue to look for talented people to join our success story. As a result of the continued expansion of our business we have an exciting new opportunity for an Interpreting Coordinator to join our friendly team based in the centre of Hull.

Job description

Key Responsibilities
- Answer incoming calls in a professional and courteous manner, directing inquiries to the appropriate member of staff.
- Work effectively in a team-driven environment.
- Respond quickly and professionally to various situations, including handling client dissatisfaction.
- Coordinate all aspects of interpreter bookings across a variety of services including face to face interpreting, telephone interpreting, video interpreting, & British Sign Language.
- Allocate bookings through various means, including outbound calls.
- Handle requests for information and data.
- Perform data entry and administrative tasks with a high level of accuracy.
- Be available for on-call duties on a rota basis, which may include some weekends and evening work.
- Assist with resolving client and linguist concerns.
- Other duties as assigned.

Experience, education, and skills Essential:

- Call centre/customer service or admin experience
- Excellent computer literacy including Outlook and MS Office, as well as the ability to learn new software
- Excellent oral and written communication skills
- Pro-active and self-motivated
- Capable of handling high call volumes
- Target driven
- Team player

Desirable:

- Knowledge of other languages may be an advantage
- Knowledge or experience of the language service industry
- Booking/project coordination experience
- Any relevant qualifications (e.g Customer Service Specialist Standard Course, Business Admin)

Permanent

35 hours per week

up to £23,000 depending on experience

Hull Office - Stonefield House: 16-20 King Edward Street, Hull, HU1 3SS

**Job Types**: Full-time, Permanent

Pay: £20,820.80-£23,000.00 per year

**Benefits**:

- Company events
- Cycle to work scheme
- Discounted or free food
- Paid volunteer time
- Private medical insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

Ability to commute/relocate:

- Hull: reliably commute or plan to relocate before starting work (required)

**Experience**:

- call centre: 1 year (preferred)
- customer service: 1 year (preferred)
- admin: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

**Location**:

- Hull (required)

Work Location: In person