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Interpreting Coordinator

3 weeks ago

Kingston upon Hull, United Kingdom AA Global Language Services Ltd Full time

**Interpreting Coordinator**

**Permanent, Mon - Fri (35hr week)**

**Hull Office**

**£20,820.80 - £23,000**

**About AA Global Languages**

AaGlobal is a leading language services provider in the UK, offering high-quality translation, interpretation and localisation services to clients across various industries. We are committed to delivering accurate and culturally sensitive language solutions to meet the diverse needs of our clients. We are proud of the growth we have already achieved and continue to look for talented people to join our success story.

**Package summary & benefits**
- £20,820.80 - £23,000 dependent on experience
- 35 hour working week
- Employee assistant program
- All training, both initial and ongoing
- Company social days & pizza Friday
- Holiday increase with service

**Job Summary**

To help our success continue we are looking for a like-minded individual to join our interpreting team in Hull where you’ll bring relevant experience in customer service and be ready to work in a fast-paced environment. This will also be a great opportunity for you to learn and develop new skills that will sharpen your succession within a rapidly growing organisation and team.

**Key responsibilities**:

- Answering incoming calls from clients and interpreters in a professional and courteous manner
- Work effectively in a team driven environment providing guidance and support to other staff members
- Ability to act on your feet in a variety of situations such as handling client dissatisfaction effectively and professionally
- Managing all aspects of face-to-face interpreting bookings
- Allocating bookings to available interpreters through various means including outbound calls
- Handle requests for information and data
- Data entry ensuring a high level of accuracy

**Education, skills and competencies**:

- To be DBS Checked
- Proven experience in customer service or working in a call center
- Computer literate: Microsoft Office suite, as well as the ability to learn new software
- Excellent oral and written communication skills
- Pro-active and self-motivated
- Capable of handling high call volumes
- Target driven
- Team player

**Desirable**
- Knowledge of other languages

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Kingston upon Hull, HU1 3SS: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person