Sales Administrator

**Background**

Humberside Engineering Training Association HETA is a rapidly expanding Group Training Association (GTA) with training centres in Hull, Stallingborough and Scunthorpe. HETA provide engineering apprentices and adult skills training for hundreds of companies in Yorkshire and Humberside.

With turnover around £6m per year, the company is expanding the portfolio of courses that we offer to individuals and employers across the region.

**Why Work for HETA**

Our culture is based on our belief in our people and the potential they possess. HETA has a strong track record in developing people and providing a working environment that allows our staff to make a contribution and to be recognised and rewarded. We need to expand our talent pool in order to achieve our ambitions.

This post is an opportunity for the right person to progress their skills and experience by focusing on engagement with our employer base to generate more commercial training opportunities for HETA.

**JOB PURPOSE**

To provide a high-quality sales administration function within the organisation.

**MAIN TASKS**

1. To administer the HETA adult training programmes; arranging dates, venues and quotations. Taking bookings, taking payments and dealing with enquiries from training delegates, sending out training packs and joining instructions and ensuring arrangements for refreshments and any other requirements are dealt with prior, during and after the training has been delivered at all times adhering to the company quality procedures.

2. To support the administration of the HETA apprentice training programmes; from the initial outset of the recruitment process through to when the apprentice leaves the programme when they have successfully completed their apprenticeship. This is to include the organisation and coordination of the recruitment process at the individual centres, the coordination of the induction week, the tracking of the individual apprentices for attendance, behaviour and using the relevant reporting mechanisms as per HETA procedures.

**JOB ACTIVITIES**

1. Effectively and efficiently answer telephone calls and direct them to their destination without delay. Dealing with visitors/learners to the centres, their queries, questions, in an efficient manner, always in a way that positively affects customer’s perception or call/visit experience of HETA.

2. Process inbound sales enquiries to include updating company systems, reserving places through the website, and taking payment.

3. Register and certificate learners attending adult upskill courses including compliance with Regulatory Awarding Organisation requirements.

4. Coordinate the content and distribution of HETA course certificates.

5. Update and distribute the upskilling course calendar and update the company website accordingly.

6. Produce course material in a timely manner and to the standard required.

7. Coordinate external print runs of course material and ensure stock levels are maintained.

8. Support the wider team in all aspects of learner recruitment to include jobs board, advertising vacancies, informing employers and providing learner details as appropriate.

9. To effectively use a variety of software programmes to produce range of documents and databases, which includes logging information on to the Sage ACT database where required and maintaining detailed and accurate records.

10. Provide communication systems by identifying organisational needs, evaluating options and ensuring HETA remains visible and contactable at all times to our external clients and customers.

11. Complete special projects by organising and co-ordinating information and requirements. Planning, arranging and meeting schedules and monitoring results.

12. Establish and maintain effective working relationships with management, co-workers, learners, companies and the general public. Communicate and liaise verbally and in writing between customer/ suppliers/ visitors/ enquirers and staff, and interpret and respond clearly and effectively to spoken requests over the phone, or in person and to verbal and written instructions.

13. Adhere to stated policies and procedures relating to health and safety, and quality management that are applicable to the role. Interpret instructions and issues arising, and then implement actions, according to administrative policies and procedures, i.e. customer complaints or course enquiries.

14. Operate a variety of standard office machines, including PC, phone, fax, shredding machine and photocopier in the preparation of materials for use within the centre, to include training materials, marketing information, notices, and certification to include ordering and maintaining relevant office supplies for effectiveness of personal duties.

15. Arrange and participate in meetings, team events, staff meetings, and open days/events. This includes the taking of minutes when requested by management.

16. Arrange and organise (or assist with) events t