Customer Service Representative

7 days ago

Salford, United Kingdom Leep Utilities Full time

**Role: Water Specialist**

**Department: Customer Operations**

**Reports to: Team Leader (Water)**

**Location: Manchester, office based**

**About Us**

Leep Utilities owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.

Leep is the result of a joint venture between the independent mid-market infrastructure investment manager, Ancala Partners LLP and one of the UK’s leading private real estate investment and infrastructure companies, The Peel Group. We deliver straightforward connections throughout the UK and hold the relevant licenses that allow us to adopt regulated utilities on new developments.

**The Opportunity**

Reporting to one of two newly appointed Team Leaders (Water), this role is responsible for the end to end delivery of amazing customer experiences for our regulated fresh and wastewater customers. The role is dedicated to providing support to customers from the moment they onboard with us, right up until they leave (and everything in between)

**Key Responsibilities**
- Take ownership of a dedicated customer patch and deliver great results from start to finish.
- Undertake key billing, customer service and collections activities on customer accounts.
- Handle key account functions including movers, complaints, payment plans and ticket logging.
- Be passionate about delivering great outcomes for customers.
- Account cleansing through exception report management
- Administrative duties relating to payments, asset failures, affordability checks etc
- Deliver exceptional service in line with customer satisfaction OKRs.
- Investigate complex customer queries and provide clear resolutions for customers.
- Work as part of a wider team to improve overall customer satisfaction.

**About You**
- Customer Focussed
- Great Communicator
- Team Player
- Passionate about Improvements
- Embracer of Change

**Your Development and Benefits**

At Leep, we believe in stable growth and putting our people first. Our 5-year strategic growth plan gives us stability today and prepares us for the future, while nurturing a strong collaborative and supportive culture.

**Our benefits include**:

- Salary which aligns to your experience and skillset
- 25 days paid holiday + bank holidays
- An additional day off to celebrate your birthday
- Discretionary annual bonus scheme
- Company pension plan
- Health Cash plan through Westfield Health
- Option to purchase additional holiday days through our Holiday Buying Scheme
- Engagement committee with events throughout the year, including Christmas Party, Summer Party and individual team socials
- Paid professional memberships relevant to your role and access to professional development opportunities

**Our Values**

At the forefront of everything we do:
**Safety Customer Promise Accountability Reliability Respect Flexibility**

**Equal Opportunities**

**Job Types**: Full-time, Permanent

**Salary**: Up to £23,100.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Free parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- Please confirm your salary expectations

**Experience**:

- customer service: 1 year (required)

Work authorisation:

- United Kingdom (preferred)

Ability to Commute:

- Salford (required)

Work Location: In person

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