Independent Living Relief Scheme Officer

1 week ago

Coventry, United Kingdom Fill Your Specialist Role Full time

Our Client is a fantastic business and one that’s really going places.

They were formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home.

Over 50 years later, they’re one of the leading housing providers in the UK. Their services have diversified, their housing portfolio has expanded, and their reputation as an innovator within their sector has grown. But one thing that has never changed.Their belief in people and what they can achieve.

**Your role**

Initially on a twelve month secondment they are looking to fill a new within their Independent Living team in the Midlands. Working as relief cover, you will support colleagues across the schemes for short and / or long-term absences. This will involve workingat schemes across Coventry, Warwickshire and Midlands area, so own transport will be vital. This will require picking up key aspects of roles at short notice within sheltered and Extra care schemes. You will cover compliance checks, support customers, dealwith any issues that come in. This will be a varied role and will involve working at pace.

Flexibility will be key to support the Management team to provide solid service to support customers in their homes.

**What will help you make a difference.**
- Listens and develops a clear understanding of situations/issues/queries, to resolve matters.
- Able to explain detailed information to others to ensure a clear understanding.
- Flexibility to be able to provide relief cover at schemes across a region.**Own transport essential.**:

- Effectively handles disagreements and resolves conflicts in a positive and constructive manner
- Effective problem solving and negotiating skills
- Good understanding and / or housing experience.
- Excellent standard of reading, writing and numeracy.
- Knowledge and/or experience of the issues faced by older people or vulnerable groups.
- Acts professionally in situations which may arouse strong reactions in self or others.
- Experience of working with vulnerable customers and providing support.
- Is self reliant and able to judge when it is appropriate to draw on support.
- Able to have a customer perspective and respond effectively to their needs and expectations.

**Why Them**

**Rewarding your contribution.**

They understand that everyone has different needs when it comes to benefits. That’s why they have created an attractive benefits package with the option to select and purchase flexible benefits to suit your individual circumstances.

Some of tehir core benefits include:

- Group bonus potential up to 15% of salary
- 27 days annual leave plus bank holidays and the
- Private medical insurance
- Excellent contributory pension scheme
- Life assurance
- A great pick and mix of flexible benefits including the option to buy and sell holiday and much more

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