Senior Retirement Living Officer

**We are brave, we are ambitious, we are honest, and we are Citizen**

We have an exciting opportunity within the Retirement Living team based in Coventry leading a small team of Officers and overseeing the management of our over 55s Retirement Living schemes in Coventry and ensuring that the Retirement Living service continues to meet high standards of service.

We are looking for someone who has experience of leading a small team with the skills to develop a positive and collaborative team ethos, able to advise, coach and support team members as appropriate, inspiring and encouraging continuous improvement to ensure that a quality service is delivered to our customers.

In addition to undertaking the role of team leader you will also be directly responsible for the management of a retirement living scheme, as well as providing oversight of the management of other schemes by the team. You will manage the health and safety of the building and its surrounds through regular building safety checks, and support residents to live safely, identifying ways to maximise their wellbeing and independence within their own homes and as part of the wider scheme community. You will be responsible for developing a sociable and active community, ensuring that customers can thrive as part of an independent living setting for over 55s. You will need a blend of empathy, tact, negotiation, creativity, and professionalism to deliver a successful customer-focused service.

**As a minimum we need you to have**:

- The ability to lead and motivate a team
- Experience of working with vulnerable people or in partnership with stakeholder agencies that provide support to vulnerable groups.
- General understanding of key health and safety risks in older persons accommodation settings
- Knowledge and understanding of safeguarding issues, particularly in relation to older people; able to recognise and take responsibility for reporting risks and finding appropriate mitigations and solutions to support customers.

**We would be **_really_** excited if you have**:

- Experience in leading a small team
- Knowledge and understanding of housing and welfare benefits relating to over 55’s
- Knowledge and understanding a range of older persons health, housing and support risks and needs, including physical health, mental and cognitive health issues, offending behaviours, substance abuse and addictions

**Our people are everything and we offer**:

- Opportunities for salary progression, which is directly linked to performance reviews
- Additional bolt on to salary for OOH and late shift rotation
- IT equipment to allow some home working
- ‘Live work better’ scheme which actively encourages work-life balance
- Annual leave starts at 25 days per year, increasing with length of service
- Enhanced family leave
- Company Pension - Citizen match up to 10%
- If part of the pension scheme you are entitled to Life cover (three times your annual salary)
- Organisational Sick Pay (benefit increases with length of service)
- EAP - a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
- Medicash scheme -which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more
- Organisational Sick Pay (benefit increases with length of service)
- Recognition through our Employee Excellence Awards
- Representation opportunities on our Staff Consultative Forum
- Access to Citizen’s Wellbeing platform
- Employee Excellence Awards (winners receive extra days annual leave that year)
- Occupational Health
- We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave

Here at Citizen, our purpose is to provide homes that are a foundation for life.

With over fifty years of experience, we have grown to be **one of the UK’s most trusted social housing providers**,** Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.

There are some fundamental challenges people in our communities’ face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. As part of our recruitment process, we carry out robust safeguarding checks.

**Closing date: 5pm Monday 20th March**

**Interview date: 30th March (provisional)