Liaison Officer

**Job title: Liaison Officer**

**Do you want to work with an organisation that makes a difference to people’s lives?**

Join us and be a part of the Ben family delivering support services to Owners and Residents living within Ben’s retirement communities which meet their identified needs and supports them to live independently, safely and securely.

Join us and be a part of the Ben family delivering person centred care services to owners and residents which meets their individual personal, social and emotional needs and which promotes and encourages individual resident’s independence, dignity and choice within their home or a residential or day care environment.

**Key role responsibilities/duties for a Liaison Officer**:

- To deliver person centred support services to meet Owner’s and Resident’s personal, social and emotional care needs ensuring their involvement in all aspects of their well-being.
- To participate in social interaction with owners and residents.
- To complete accident, incident, and occurrence on the appropriate system.
- To update owners and residents care plans and other records as directed by the line manager and in-line with Ben’s policies and procedures.
- To participate in the implementation of quality assurance programmes within the service the post holder operates.
- To raise awareness and understanding of Ben’s services with external Health Care and other agencies and ensure owners and residents are aware of the range of care and other support services which may be available to them.
- To maintain an information service library that is available for and accessible to owners and residents.
- To conduct welfare checks as required of owners, in-line with the procedure of the service in which the post holder operates and contact appropriate Next of Kin (NOK)/Power of Attorney (PoA) and/or professionals when required to ensure Owner’s and residents health, safety and well-being is maintained.
- Support reception services as required to ensure excellent owners and residents services at all times.
- To respond to emergencies and undertake the role of incident manager as required in the absence of any other senior managers. (Lynwood Village and Town Thorns only)
- To plan and facilitate a programme of activities alongside owners and residents. This includes onsite activities as well as day trips, at times this will involve driving
- To update owners’ and/or residents’ reviews and other records as directed by the line manager and in-line with Ben’s policies and procedures
- To support Owners to move in into the Village and to move out (Lynwood Village)
- To liaise closely with Owners and Residents families

**Hours of work for a Liaison Officer**:

- **24.5 hours per week**
- 1. **Monday - Wednesday 9am - 5pm, Thursday 9am - 12.30pm**
- 2. **Thursday 9am - 12.30pm, Friday - Sunday 9am - 5pm**

**Location of Liaison Officer role**:
**Arthur Wilson House, Humber Road, Coventry CV3 1LL**

**Our Benefits for Liaison Officer**:
Working for us means you’ll benefit from:

- 31 days holiday (including bank holidays enhancements) increasing with length of service (Pro rata for part time hours)
- Life assurance
- Free Parking
- Discounts available with certain car manufacturers
- Access to Perkbox
- Employee Assistance Programme
- Wellbeing support
- Rewards and incentives
- Long service recognition
- Overtime shift options
- ‘Event’ days
- Maternity, Paternity and Adoption leave

**Salary for a Liaison Officer**:

- £10.25 per hour

**Please click the ‘Apply’ button below to submit a copy of your CV for the Liaison Officer role.**

**Job Types**: Part-time, Permanent
Part-time hours: 24.5 per week

**Salary**: £10.25 per hour

**Benefits**:

- Company pension
- Life insurance
- On-site parking
- Sick pay
- Wellness programmes

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

COVID-19 considerations:
As per Government guidelines you do not have to be vaccinated against coronavirus (COVID 19) to work in care. We consider it desirable for you to be double vaccinated and this is especially true if you work in a CQC regulated environment.

Ability to commute/relocate:

- Coventry, CV3 1LL: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you hold a full UK Driving Licence?
- Experience of working in a support role with vulnerable people.
- Knowledge of the challenges facing older people.
- Professional Boundary training.

**Experience**:

- Customer Care: 1 year (required)

Reference ID: SP/LO/BCC