Emergency Response Centre Operator

2 weeks ago

Plymouth, United Kingdom Securewest International Full time

**The responsibilities for this position include but are not limited to**:

- Monitoring and responding to emergency maritime alerts (SSAS) for Securewest’s maritime clients. (SSAS Platforms Monitoring Platforms)
- Conducting managed testing of vessel SSAS equipment. (SSAS Monitoring Platforms)
- Monitoring and responding to incidents for Securewest’s Travel Risk clients. (Sphere Travel Risk Management Platform)
- Incident response and management following defined protocols for SSAS and Travel Risk.
- Processing of medical support enquiries
- Gathering of maritime incident intelligence for issue to clients (MAC Alerts)

**Essential Skills**:

- An exceptional communicator both verbally (telephone manner) and written in this client facing role
- Comprehensive IT skills covering the Microsoft Office Suite especially Excel
- Organised with strong administration skills
- Ability to work under pressure and good decision-making skills and problem solving
- Enthusiastic, able to learn new tasks quickly, and work under mínimal supervision
- Able to work a rotational shift pattern, working 12-hour shifts. Four days on, four days off, four nights on and four off.

**Desirable (however, full training will be provided for the right person)**:

- Previous experience in a control room or emergency response environment

**DBS Check required by successful applicant prior to starting employment**

**Job Types**: Full-time, Permanent

Salary £28,218.00 per annum

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 12 hour shift
- Day shift
- Night shift

Work Location: In person

Pay: £28,218.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Work Location: In person

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