Customer Service Specialist
1 week ago
Customer Service Specialist
**Full Time Salary**
- £26,350
**Employment Type**
- Full time
**Hours Per Week**
- 35
**Region**
- Lancashire
**Location**
- 1a Enterprise Way, Accrington, BB5 0FR
**Contract Type**
- Permanent
**Job Type**
- Customer Services
**Closing Date**
- 15/09/2025
**Ref No**
- 2568
**What you can expect from us**
- We offer a competitive salary of **£26,350 per annum**:
- 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
- Opportunity to further increase annual leave with service or through the holiday purchase scheme.
- Immediate entry to our Pension scheme (matched contributions up to 10%).
- A great flexible working environment, with a range of family friendly policies.
- Simply Health cash plan with financial benefits and the option to extend to your family.
Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
- Paid leave for absence including sickness, maternity, paternity, and adoption leave.
- Access of up to £150 annually through the ‘Learning for life’ scheme.
- Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
- Develop your career with support and access to training and qualifications.
**Working Hours and Location**
This role will be based on site at our Accrington office._ _Our hours of operation are Monday to Friday 8am - 6pm. Full time colleagues work 35 hours per week across the opening hours on a shift rotation basis of 8am to 4pm, 9am to 5pm, 10am to 6pm.
You’ll have a 2-week induction and then a 2 week training academy to provide all the support you need and ensure you feel confident in the role and then continued development to start your career with Onward.
**About the role**
We are looking for **Customer Service Specialists** to join our busy Customer Services Team providing a range of support to our housing tenants and customers.
You’ll be providing a professional high quality multi-channel customer contact experience to all internal/external customers. You will handle a full range of housing enquiries and where possible offer first time resolution.
**What are we looking for?**
- Experience of working in a multi-channel contact centre environment.
- Strong empathy in dealing with customer and complaints.
- Good attention to detail and active listening skills.
- Resilient and able to handle competing priorities.
For a closer look at what its like to work in Onwards Customer Services centre please see the following video
**Jayne - Edit 1 on Vimeo**
**About Onward**
Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.
We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
**Please note that we reserve the right to close the vacancy early prior to the closing date.**
**#LI-AM1**
**#INDLP
-
Customer Service Specialist
2 days ago
Accrington, United Kingdom Fill Your Specialist Role Full timeOur client is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region. They believe that everyone deserves a place to call their own, which is why they’re committed to building 500 new homes each year. They do more than just provide a roof over their customers’ heads, they’re here to make a...
-
Customer Service Specialist
1 week ago
Accrington, United Kingdom Fill Your Specialist Role Full timeContract Type : Permanent and Fixed Term Opportunities Region : Lancashire About the role They are looking for Customer Services Specialists - (4 posts) permanent and fixed term opportunities to join their Customer Services team for This role will be based at their Accrington office.Their hours of operation are Monday to Friday 8am - 6pm. Full time...
-
Customer Service Specialist
2 weeks ago
Accrington, United Kingdom Onward Homes Full timeCustomer Service Specialist - **Full Time Salary** - £26,350 - **Employment Type** - Full time - **Hours Per Week** - 35 - **Region** - Lancashire - **Location** - 1a Enterprise Way, Accrington, BB5 0FR - **Contract Type** - Permanent - **Job Type** - Customer Services - **Closing Date** - 09/12/2025 - **Ref No** - 2615 **What you can expect from us** - We...
-
Customer Service Specialist
4 days ago
Accrington, United Kingdom Onward Homes Full timeCustomer Service Specialist **Full Time Salary** - £25,700 **Employment Type** - Full time **Hours Per Week** - 35 **Region** - Lancashire **Location** - The Globe Centre, Accrington, BB5 0FL **Contract Type** - Permanent **Job Type** - Customer Services **Closing Date** - 14/03/2025 **Ref No** - 2406 **What you can expect from us** - We offer a...
-
Customer Service Intervention Specialist
4 days ago
Accrington, United Kingdom Onward Homes Full timeCustomer Service Intervention Specialist **Full Time Salary** - £25,700 **Employment Type** - Full time **Hours Per Week** - 35 **Region** - Lancashire **Location** - 1a Enterprise Way, Accrington, BB5 0FR **Contract Type** - Permanent **Job Type** - Customer Services **Closing Date** - 28/10/2024 **Ref No** - 2280 **What you can expect from us** - We offer...
-
Customer Service
6 days ago
Accrington, United Kingdom We Are BX2 Ltd Full time**Duties**: **Main Duties** - Strives to achieve performance standards for timeliness and accuracy of orders and invoicing. - Processes all incoming sales orders from customers and sales representatives accurately and efficiently. - Reviews back-order data to determine customer service outputs. - Follows the returns process through to refund or exchange. -...
-
Customer Service Advisor
1 week ago
Accrington, United Kingdom Search Consultancy Full timeCustomer Service Advisor Training in Accrington, then working from home! Pay £11 per hour, weekly pay 36.5 hrs per week Start dates throughout April! Benefits include: - 32 days holiday (including bank holiday) - Free parking - Staff discount - Opportunities to grow and develop Do you love working with people? Do you enjoy delivering excellent customer...
-
Customer Service Administrator
2 weeks ago
Accrington, Lancashire, United Kingdom Square Peg Associates Full time £18,000 - £25,000 per yearCustomer Service Administrator (Accrington)Our client is a professional organisation with a large Customer Service team within an open plan office environment. They are looking for an exceptional Customer Service candidate who can handle all queries with confidence and maturity. This is a mix of dealing with queries as well as following up with the...
-
Customer Service Advisor
2 weeks ago
Accrington, United Kingdom apetito Full timeOverview: **The Role and Team** **This role is 22.5 hours per week, any 3 in 6 days.** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining characteristics of our Customer Services...
-
Customer Service Advisor
2 weeks ago
Accrington, United Kingdom apetito Full timeOverview: **The Role and Team** **This role is 22.5 hours per week, any 3 in 6 days.** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining characteristics of our Customer Services...