Credit Controller

2 weeks ago

Edinburgh, United Kingdom Menzies Distribution Ltd Full time

Order to Cash Credit Controller
Edinburgh Park

Menzies Distribution are looking for a Credit Controller (Order to Cash) to join our teams in Edinburgh Park. This role is based on a 36.25 hour week working Monday - Friday, you’ll be managing customers and their accounts ensuring timely and effective collectionof debt and escalation where necessary.

**OTC Credit Controller Duties**:

- Work within Credit Control team to deliver a high standard of service
- Accept training to expand knowledge to ensure the requirement of the business is met
- Highlight issues of conduct within team
- Competent in Microsoft Office (specifically Word and Excel)
- Ensure effective business relationships are maintained and translate into required level of service and best practice obtained
- Liaise with key internal stakeholders and customers where required
- Understand the company processes and workflows for Credit Control, responsibilities for all aspects of the process
- Ensure the highest standards of quality, accuracy and integrity for input into the systems are always attained
- Proactively seek and develop new ideas within the team and the wider company to benefit the business and adopt and develop policies and procedures
- Support other commercial teams with project work where necessary, ensuring deadlines are achieved
- Establish and sustain working relationships, specifically with buying, finance and retail teams and maintain strong communication throughout all processes
- Manage a portfolio of accounts ensuring timely and effective collection of debt and escalation where necessary.
- Reporting on Debt performance and issue to management.
- Record and resolve disputes both internally and externally around outstanding invoices.
- Production of debtor reports for portfolio.
- Customer Account Reconciliations
- Maintain and strengthen relationships with internal and external customers.
- Negotiating re-payment plans
- Work with administration team to ensure timely allocation of all cash

**OTC Credit Controller Additional Benefits**:

- Good attention to detail, and the ability to adapt to the changing requirements of business customers and stakeholders
- Previous experience working in a credit control or financial office
- Excellent customer service skills and telephone manner
- Excellent organisational & time management skills
- Ability to work well under pressure
- Hardworking, positive and a flexible attitude to work
- Experience of administration and MS Word/Excel is essential
- Previous knowledge of SAP would be advantageous

**OTC Credit Controller Additional Benefits**:

- 31 Days Annual Leave (Pro Rata)
- Pension Scheme
- Life Cover
- Cycle to Work Scheme
- Eye Care
- Development opportunities and room for progression

**A bit about us**:
At Menzies Distribution, we have been delivering across the UK since 1833. Today, we are Logistic UK’s most innovative business of the year, with a strong focus on the future, sustainability, and innovation - we keep moving forwards.

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