Casual Hospitality Assistant

2 weeks ago

Reading, United Kingdom Reading Borough Council Full time

Job description

Do you have a passion for great customer service and a flair for hospitality? Join our friendly team at The Hexagon and help create memorable experiences for our audiences. As a Casual Hospitality Assistant, you’ll welcome guests to our bars, cafés, and merchandise counters, serving a range of food, drinks, and snacks with speed and a smile. Whether it’s pouring the perfect pint, preparing hot drinks, or stocking up before the curtain rises, you’ll play a vital role in keeping our busy venue running smoothly.

We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.

**About the role**:
The Hexagon Theatre hosts busy events that attract a diverse range of audience members who enjoy excellent customer service, as well as food and drinks delivered by a team of dedicated and enthusiastic professionals.

We are looking to add a few new members to our friendly and supportive team and would welcome anyone from a hospitality background, with a passion for theatre, or hosting audiences at live events.

**As a member of the Hospitality Team, you will**:

- Welcome customers to the venue ensuring all their queries are answered
- Prepare and serve food and drinks orders from one of the many Bars and Coffee Bars as well as facilitate the delivery of pre-ordered drinks to event customers
- Help to serve food and drinks at backstage and at pre or post show receptions
- Need to be comfortable working in an environment that serves and sells alcohol
- Prepare hospitality areas and keeping them clean, tidy, and well-stocked
- Handle cash and card payments using our touchscreen till system (full training provided)

**What we’re looking for**:

- Experience in bar or catering work (preferred, but not essential - full training given).
- A friendly, confident approach when dealing with the public.
- The ability to work quickly under pressure in a busy environment.
- Flexibility to work some days, evenings, weekends, and Bank Holidays.
- Minimum age 18 to work on the bars (16+ for coffee bars/merchandise).

The job requires an understanding of the principles of food safety, licensing law, good hygiene, and involves cash and manual handling as well as providing high standards of customer service.

**About you**:
You must be available to take up the position immediately and commit to working evenings and weekends as and when the theatre programme requires.

A rota system offers shifts when there are events, and you must tell us in advance of any shifts you would not be available for. Most shifts will commence at 6.30pm and last approximately 3-4 hours. On weekends there can be matinee performances that start earlier. Some weekend work is required but you will not be expected to work them all.

If you are looking for a social role within an enjoyable and hardworking team, have an eye for detail and the confidence to match this could be the job for you

Closing Date: Sunday 21st September 2025
Interview Dates: TBC week commencing 6th October 2025
Interview Process: 30 minute interview at The Hexagon theatre

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