Client Banking Administrator

2 weeks ago

Hoddesdon, United Kingdom Residential Management Group Full time

The purpose of the Client Banking Administrator is to ensure that all client money and banks accounts are correctly controlled and accounted for and that money is processed in accordance with set deadlines.

**Responsibilities of the role**:

- Complete all client money controls within set SLA’s.
- Ensuring all urgent payment requests are dealt with within 24 hours
- Processing of client Direct Debits
- Adjustments to tenant’s accounts are processed in relation to queries/banking issues.
- Responsibility for dealing with queries resulting from the processes/controls around client monies and systems from both internal and external sources.
- Delivers concise and complete information to their audience when requested or in accordance with service level agreements
- Is able to provide support and guidance to internal/external customers in relation to banking activities and controls.
- Collects and compiles data from relevant sources, which support a resolution to the problem.
- Demonstrates sensitivity towards clients and maintains confidentiality around personal information and client data.
- Responds accurately and in a timely way to clients request
- Builds and maintains productive relationships with clients through strong communication, reporting and accuracy of work.

**Preferably experience and qualifications**
- Minimum of 12 months experience working in an Accounts Payable/Receivable position or
- Minimum of 12 months experience in banking reconciliation with experience in resolution of queries.
- Strong attention to detail
- Excel and data manipulation skills
- 5 GCSE’s from 9-4 or A-C with English and Maths

**Personal Characteristics**
- Demonstrates effective listening skills - e.g. asks follow up questions to gain clarity, makes a judgement based on fact, takes on board the perspectives of others.
- Ensure politeness and courtesy at all times to colleagues (both internal and external) and clients.
- Be able to communicate verbally in a clear, concise and business like way to the audience.
- Can communicate effectively with small/medium sized audiences
- Builds positive relationships with team members, clients and internal other departments.

Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 127,000 households across the UK. We offer a range of job opportunities, from property management, finance, customer services, and everything in between, which makes us a great place to work.

And it doesn’t stop there. Every one of our employees has the opportunity to learn, develop and grow in their chosen career pathway and reach their potential.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Wellness programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hoddesdon, EN11 0DR: reliably commute or plan to relocate before starting work (required)

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